September 2021 by 19 berraa
I would like to thank the boy who served me, great customer service from him, BUT the lady who was in the till with two other girls were chatting and very poor customer service from them
August 2021 by Christina von Cramm
Worst service I have ever had in a shop. Left without buying anything...
July 2021 by Victoria Brown
I bought a pair of trainers from your Richmond store, it was a very pleasurable experience.\\nThe lady that served me, Liz on the receipt, was so helpful, nothing was too much trouble, she even helped me choose.Thank you Liz, you?re a true asset.\\nI?ll be back to buy more trainers soon! :-)
July 2021 by Ian Robertson
Great customer service. I visited the store last Saturday and it was incredibly busy but the lady from behind the till spotted me over the crowd when I was trying to get someone to serve me and she got someone inmediately to serve me . Feeling that I counted . Thank You Liz ( was the name in the receipt) . Also good value for price .
July 2021 by Claire Ewing
Service incredibly rude, especially to my 13 year old but also to me. Won't be going back.
June 2021 by Susanna Spare
Terrible! Especially the manager who I believe is Mediterranean. I am waiting for her to get sacked before I go in there again.
June 2021 by Jenna Seffen
I went in to return a pair of shoes I bought a few days beforehand. The woman at the till (Liz is the name on the receipt) did not greet me, did not ask how she could help. The only two words she said during the whole transaction was ?card? and ?yes?. Funnily enough I don?t think I?ll be back.
July 2019 by Krissy M
Nice shoes, Terrible customer service. I ordered grey New Balance, they sent me blue denim New Balance, girls didnâ??t greet me at the store in Portabello Rd, as if I interrupted their day... handed me the shoes without eye contact, when i asked for a carry bag, it was like i was pulling teeth! Im SO SAD for this new generation! Is it that hard to SMILE when you are getting PAID to???!!! I took shoes to Westfield to get a refund... the girl looked so fed up... but it was very busy in there to be fair, so I understand the feeling of being overwhelmed in retail. But like i said, if you are paid to do something, just do it and do it with pride! ** editing this with an update**
July 2019 by Mary Carmen .von Raesfeld Fabre
Awful experiencie. The employees had a terrible attitude.
January 2019 by Lullabelle uk2807
Helpful staff, nice selection of shoes
September 2018 by DsBt256 .
Not a big shop, fairly small. Staff werenâ??t helpful, did not approach customers.
February 2018 by Gregory Boxer
I honestly cannot believe the music they are playing in this store. â??I got the p*ssy on lock thoughâ??... â??n*ggas in parisâ??... Sat here whilst my partner gets a pair of shoes. Someone needs a serious meeting with there staff.
February 2018 by DsBt256
Not a big shop, fairly small. Staff werenâ??t helpful, did not approach customers.
January 2018 by Maidei Zindawa
Loved the service i got in the store! I was served by a girl called Mayo first on the phone then instore the following day she went above and beyond her call of duty very friendly and helpful just bought some Tims which i love by they way!!!
December 2017 by Melissa Oliviabrown
Nice shoes if only the staff could be bothered to serve you.
