January 2024 by Barbara Melissa Koch Ramírez
The place is located in front of gate #3 the smell of the croissant call you ,the coffee and tea ,they have great salads ,juice and the service is fantastic ! Definitely a must . Highly recommend ! Thanks so much to the girls at the counter . They made my day ,with these special coffee !
December 2023 by Arte by Kristina
Falafel wrap was great, fresh. Coffee and chocolate croissant also.
December 2023 by TJ
The person serving me fondled my pastry with his fingers and when I asked to change it to another that he hadn?t touched, he simply put the original one back on the hot shelf for someone else to pick. He then walked away and left me to be served by someone else who was too busy talking to other colleagues. Being in an airport proving rapid on the go service doesn?t excuse such terrible ?customer service? and poor food safety etiquette! Truly disgraceful. I did not buy from here and wouldn?t recommend anyone else do so either.
December 2023 by Carrie M
Very busy. They didn?t have what I wanted but the lady at the till didn?t tell me that, she just decided to process my order without it and let me pay. I only saw it from the receipt and then asked and only then was I told.It?s expensive and not worth the money but what do you expect from a chain like Pret in an airport like Heathrow?
October 2023 by Tatiana B
Very busy but the line moves fast and the service was friendly. Italian chicken salad, mango smoothie and muesli were delicious as usual.
October 2023 by amelie
Food was great as always, staff was nice and talkative, though atmosphere was very busy; other than that it was
October 2023 by Calum Lovett
Lady taking order literally stood sighing and rolled her eyes at me when I was looking for my wallet to get my credit card as I only had US dollars in my pocket from holoday. Complete lack of customer service and totally uncalled for.
October 2023 by Lavy Bains
Your prices are very expensive, around 30% more than your normal shops, M&S are far cheaper than you, we were going to use you for lunch working here but not now ..
September 2023 by Sarah Luxman
Visited at 7pm and it had full stock. Prices are not too bad. Queues were quite long.
August 2023 by Borja Arístegui
Hi , today at lunch time I left an important souvenir rapped in newspaper ( It is a rolled up painting) just in front of this pret and manger in the tables to charge the cell phones. Could you please check It out and let me know if you have It to figure out How can I get It back?
August 2023 by Alan
Good food, but the service was quite bad, they couldn?t even be bothered to acknowledge you or say thank you.
August 2023 by A D
It was extremely busy. They had areas for us to peruse then you had to go up to pay. It was a bit of chaos over there but people were patient and generous. I got the proper porridge. It wasn?t the porridge that I grew up with though. It was oatmeal. I added some honey and it was delicious. They also sell wine. They should be probably have a better process with the lines and who is taking orders vs who is making them and dropping them off. It would be more efficient.
August 2023 by Théo Christopher
We are all familiar with Pret, and there's no need for me to write a review about it. However, I wanted to emphasize the exceptionally cheerful service I received here, which was quite different from my experiences in central London. The friendly staff made my visit all the more enjoyable, adding a special touch to the familiar setting.
August 2023 by Lily R
We were served by such a lovely lady. It was such a positive experience and the food was delicious !!
July 2023 by Andreas Schneider
Good selection of nice and fresh food as well as snacks. It might get a bit crowded due to being in an airport terminal. Staff is quite friendly and assistive. Prices are absolutely fair.Vegetarian options: There are plenty of vegetarian and vegan options.
