February 2024 by Barney Bentley
Workers were rude
December 2023 by Daisy James
ive been shopping at Superdrug many months, I was a regular customer in this shop, I collected points however I went in today and spent a small amount of money and few hours later I had 60 pounds taken out of my account by the same Superdrug. I called Superdrug and I was patient and polite however I got nothing but a rude response back offering no help I am in complete shock. As I read through the reviews I am now in the understanding of the comments of "check your receipts before you leave" unless you want your money taken from you don't shop here.
December 2023 by Maninderjit kaur
I like the place it's well maintained and everything is easy to get ,, the lady who did my brows 'kulwinder' she is outstanding so humble and kind with good knowledge of work . I would like to visit again for getting my ear pierced from her . My overall experience was so good ????
December 2023 by Maya G
great service, young workers are very sweet and glad to help. although store layout is a bit hectic and tight/small.
December 2023 by Simona Jeskilevaite
this branch is disgusting the staff are rude dont shop here
November 2023 by Anni-Maria Sinkkonen
Kulwinder, amazing service. My eyebrows look so good. Been using this service for a while and will be using it in the future.
October 2023 by Stefania Brown
I am writing to share my recent experience.Francesca, store Manager at the Twickenham location is the rudest person I?ve ever met on my life. I always shop at Superdrug, but I don?t know if she just woke up on the wrong side of the bed or that?s actually how she treats people, I was paying for some products, it came up as full price and I kindly said that I think they are on sale with the Superdrug card. She then snapped at me and said well that didn?t came up, she proceeded to ask her colleague to go check the price. I then remembered that I forgot to grab a few things so I grabbed my stuff and said to her I?ll be back, I came back with some extra product that were also on sale, she scanned it, came up as full price and I proceeded to tell her that I also believe those are on sale. She then snaps at me again, telling me that she wouldn?t know. She asked her college again to go check, it paid and left. Never in my life have been looked at with such evilness by someone nor have I ever been treated by someone like that. Completely unacceptable. I was in my right to ask whether something is on sale so there so no need for snappy comments.I hope that by sharing this experience, it highlights the need for improved communication and courtesy within the store. It?s essential for everyone to feel respected and valued during their shopping experiences. Thank you for considering my feedback.
August 2023 by geppus
Miserable staff, makes me not want to ever go there
June 2023 by Tom Phillips
Witnessed a male member of staff act grossly inappropriately towards a female customer. When confronted he was completely unbothered and unapologetic. Disgusting. Will not be going back for as long as he works there.
May 2023 by Bright 2019 S,L
I coming to shopping in Superdrug at Twickenham I need a customer service help no anyone help me I go to find someone to help me I see two girls in the phone talking each other and doin a joking very loudly I speaking to her I need to talk with the manager to complain about what?s going on in the store she speaking I am the manager my name my Alice she speaking to me very rude speaking I don?t give you help because you don?t asking I am shocked the manager talking very rude and loudly with me from another customer before my friend told me this is happened she ist well in Superdrug Twickenham I cannot believe it but now I have my own experience I give you advice. Please change this Manager, or change the madness of the store because they stuff working. It?s very rude again don?t have manner to how to speak with customer.
May 2023 by Alex Graham
Witnessed a male member of staff act grossly inappropriately towards a female customer. When confronted he was completely unbothered and unapologetic. Disgusting. Will not be going back for as long as he works there.
October 2022 by Rosie
Very rude customer service...very rude..indeed. bag thrown..change thrown..at me. .no nothing..whether i needed a bag or recepit...name started with letter pr ..she was at tills...on saturday...the .name in badge which i managed to take down as calling the store about it.. .customer service is very bad.will be not attending anynore.very disapointed.very bad service.not acceptable.
October 2022 by Ana Moreno
I don't normaly shop in superdrug twickenham but i was left dissapointed , i was asked if i had superdrug loyaltycard when i said no the look the guy gave me as if i owed him something, and no one offers help
September 2022 by Chelsea Warrington
Got everything you'd expect. Nice people.
July 2021 by Leena Arora
Unbelievable excellent service by Zohra today, there were some ogx hair shampoos as star buys not all of them, the other shampoos of oxg were displayed as star buys by mistake however knowing that it was a mistakenly put there , Zohra very kindly reduced them for me any my boyfriend, spoke very nice really to us . Thank you Zohra for your kind service....