February 2024 by Omar Mahfooz
The most wonderful gym and excellent staff. They have a great rock climbing instructor and rock climbing facilities. The swimming pool is well maintained. The cold shower is actually cold, and the hot shower is actually hot, which is pleasant. Also, the gym is large and has so many areas to work out, punching bag, machines, you name it!Plus, they have a decent car park, 5 min walk, with 4 hours free parking for members. Truly a Grace from God.The staff really make the gym.
February 2024 by London Cidade
The renovated steam room is not as hot as before. Shame, close the facility for two months, renovate it, the result is worse. Increase the heat as before please.
February 2024 by Adeel Doshi
Fantastic gym, been injured on and off, Emily from membership team super helpful with processes credit and refund. She not a Salesman, not pushy more like an advisor. Would advise everyone joining to go and speak with Emily @twickenham Virgin Active. First class customer service. ??
January 2024 by Ilksen
Cleanest gym, pool, sauna and steam room I have ever seen seen! Super nice,chill,quiet and not many people and you can really relax and enjoy. The staff is also super nice people. I love coming here.
December 2023 by Ross Groanwood
Been a member here for a decade and, sadly, the place is going downhill in terms of service and quality of provision. The classes are great but there are times when it is ridiculously busy (they've clearly recently done a deal with the local college as it is now bursting full with college students at certain times). They often close the spa for days to several weeks without any recompense of any kind. This is a sad set of developments for what was once a high end gym
December 2023 by John Pembridge-Hore
Virgin Active UK What a rubbish company, Virgin Active UK are. whatever you do, join a gym that sees you as a customer, not just a monthly subscription. Not sauna or Jacuzzi for over a month at their Twickenham branch, no comms. I have phoned and asked to speak with membership 4 times, over the last 6 weeks, and not one person has called me, Yet if I paid them 20% less next month, I am sure they would be calling me. Go somewhere else, for your own sanity.
December 2023 by Laura
Just wanted to leave a review about Club V- the children?s crèche at Virgin Active Twickenham. My little one started there around 4 weeks ago and I was apprehensive at first, due to him not being without me before but the staff were reassuring and he has settled in just fine. All the staff are very approachable, smiley and welcoming to us both and I feel at complete ease when using the gym or swimming knowing he is being looked after by such a great team and in such a fun and stimulating environment! A special mention to Hannah who runs everything overall. She is amazing! A big thankyou to you all!
December 2023 by Charlotte Shakespeare
The Virgin Active baby creche - Club V - has been a game changer for my maternity leave. My son loves every second he spends there and doesn?t want to leave when I come to pick him up! The staff are wonderful. Highly recommend!!
November 2023 by Mike Roebuck
Jess is a straight talking, honest, kind and entertaining asset to the organisation of virgin Active. Great support vibrant and ready to chat even first thing on a Saturday morning.Thank you for a great assessment.
November 2023 by Marcelle le Roux
Revised review - Cleaning standards continue to be exceptional poor.Been a member of this gym for over 5 years and have never seen anyone clean at this gym.The showers and changing area are beyond disgusting and I have raised this with management several times but there has been no improvement and it has deteriorated further.See photo below of the limescale build up in the shower area that hasn't been cleaned for weeks if not longer.
November 2023 by oliver Cragg
A member of the Virgin active Nottingham gym and was working in the London area. I wasn?t quite sure if you were able to use other Virgin active gyms so I rang up the Twickenham branch to see if I could use the gym at 12:45 in the afternoon just in case. In which I was told clearly on the phone I was able to use the gym as I was already a member at Nottingham.Great!So I drove especially out of my way through London 45 minutes. Paid for parking to then be told at 4:45pm I wasn?t able to use the gym and if I wanted to use the gym to pay £28 fee by Anthony the manager at the gym.It would have been great to of been told this over the phone and then this issue wouldn?t have happened.However then to be told you can?t use the facilities because my gym at Nottingham is a low tier gym over the phone would have been fine. Rules are there, that?s fine.But to be told on the phone one thing and then to arrive another thing was really disappointing and felt extremely unwelcome. And when I explained this to the front desk it would have been nice I feel to of been provided a reduced rate to pay maybe? But to be fully dismissed and being made to feel inadequate due to me being a member of Virgin active Nottingham ?the lowest tiered gym in the country? words from front of desk was quite rude I felt.Make sure you head on down to Virgin Active Twickenham if you enjoy an unwelcome front of house!
November 2023 by Andree Diia
Very disappointed .. the floors should be cleaned more often, the dumbells are everywhere .. people are leaving weights, boxes, barbells etc like others should clean after them..Also the jacuzzi is very dirty, sticky, has sand in the corners.. such a shameThere are cheaper gyms more organised
October 2023 by ??????? ???????
After 4 years being a member I have cancelled my membership. Poor variety of classes, really good instructors left, and attitude of staff is below the customer service level. They give you few free passes to use by APR and then they asked me to pay 25£ to bring my daughter for a visit! Though yoy club is increasing membership rates without any justification. Would not recommend. Gym feels empty and a lot of class cancellations in the last few months. Clearly they do struggle for staff.
October 2023 by Ss Singh
I was a member for 12 years, a incredible gym. However I decided to leave, as the standard of equipment is not up to scratch for what you pay, for example the leg curl machine has been damaged for months. However if you?re looking for a leisure gym with a good crowd and great spa facilities, then I would recommend joining this gym :)
October 2023 by Rich NP
One (flat) barbell bench in the whole expensive gym that's usually occupied by someone having a sit down staring into space contemplating possibly doing a set some day. The dumbbells only go up to 42kg for some reason which doesnt push you very far. More a health club than an actual gym for the strong. But a good health club however if that's what you're after. I definitely wouldnt pay full price for this place but great at the 50% off rate.
