December 2023 by Thanks
I love the pizza which uses a snail for marking its so good
August 2023 by Dean Burrows
Dreadful customer service. Pizza in itself is fine but the customer service is shocking. They pretend food is dispatched when it's clearly not and if you chase it they are likely to hang up. There are many better places in upminster for this kind of food.
June 2023 by Sajek
This branch is very bad. The pizza was shambles. It looked like someone droped it and still packed it. The cheese was missing on half the pizza. They didnt put stuffed crust even tho i paid £3 extra each pizza for stuffed crust. Then they didnt answer my phone. Was about to go to the store for a refund but my family stopped me incase i go prison over a margarita. Ordered online on a Monday so it's not like they were super busy. Will never order from papa johns again in my life. Absolutely rubbish staff who have no care of customer service. Management should look into this before u lose all your customers.
May 2023 by BW
Said 20 minutes and it?s taking 30!
May 2023 by Mubashar Basheer
The best place to order your pizza because they have the best chefs to prepare your order.
May 2023 by Rob
I waited about an hour for my pizza although the estimated time was 30 to 40 minutes. The delivery guy was polite and friendly. The pizzas were hot, tasty and not soggy or damp like pizzas I've had before from other places. I'd recommend looking at the deals on Papa John's website before just picking up the phone.
April 2023 by Roger Jiwa-Maddison
An hour wait and then get told that if I?m not happy then send it back. Jokers!!Service has gone down hill massively. Busy or not, you seriously need to manage customer expectations and with some manners
February 2023 by Diane Santos
J Singh was superb, great customer service. Watched him make our pizza and cauliflower wings, fresh...love it.. hot and fresh!
December 2022 by Nicole Aderinto
Waited over 3 hours for my food ended up having to drive there for explanations.If I could give this place 0 stars I would.
December 2022 by Ricky Gabriel Bird
A two and a half hour delivery time and refusing to answer the phone. Terrible customer experience.
December 2022 by Tayla Fossey
Took 2 hours to arrive. Shop wouldn?t ever answer the phone
November 2022 by Jo Milbourn
If I could give a lower star rating I would! Still waiting over an hour and half for our food! Tried calling the store to find out what's going on and for 10 minutes all I had was the papa johns voice recording! Dreading what our food wi be like when it arrives! Avoid this branch!
November 2022 by Joanne Milbourn
Don't bother using this branch! Nearly a 2 hour wait for food, tried calling them but no one answers! 10 minutes I spent listening to the pre recording on the phone! Terrible service!
October 2022 by Paula Radu
I received the wrong order. I have called them twice and nobody answered and I needed to travel to them to ask for explanations. After I collected my order from them. It is a joke ? I don?t know what happened with the delivery driver?
October 2022 by Hashim Sheikh (Hash)
Always the best but it would be nice to place an order and have my pizza ready for collection with the same price as displayed on the window.
