July 2022 by Michelle Donnelly
Alena was very helpful, lovely lunch.
July 2022 by Rosie Ann
Enjoyed it very much, lovely air conditioned, good friendly service, nice dining area outside at the back too, food was delicious. (Would be 5 star but don't accept cash only card payment) . Overall, lovely.
July 2022 by Darren Johnson
I like this place. It looks great, food is always good and well priced. A good selection of children's food too. Staff are friendly. I've always had a good experience here.
May 2022 by ChrisnStevey
We were a group of four, and upon arrival it was pretty self evident all was not right. Upon arrival we were told in no uncertain terms by the rather rude young member of staff that due to 'cleaning and set up issues' we would not be allowed to sit in a booth, so we was shown to a table. Ok we thought, let's not make a big deal. After a bit of a wait our order was finally taken from a very sweet waitress (the one good thing about our visit). One of our party needed to use the loo, only to find that the loos were closed due to an issue with the plumbing. So instead had to use the disabled loo, which was in a disgusting state with water on the floor and loo roll just thrown over the place. My friend made a point of reporting this to a staff member, and was just brushed aside with some excuse or other. When our food turned up, the Carbonara was tepid, the Prawns were chewy and the salad looked like it had seen better days. Never had food like it before at Prezzo. Whist we were eating we could see that the water leak problem had escalated with water now dripping through the ceiling into the restaurant with staff running around with buckets (and whatever receptacle they could lay their hands on). All whilst people were trying to eat. It was like Fawly Towers. When we finally finished eating, and after being told that the restaurant was to be closed (but not to feel we had to rush) we decided to sit outside and finish our drinks and have some coffee. A different waitress came out to take our order (two Irish Coffees and two Expressos). When the drinks turned up the Irish Coffees were simply Lattes with a shot to whiskey in a shot glass. We queried it, and was told nobody knew how to make an Irish Coffee, and that what we had been given would have to suffice. The waitress also moaned that she had been told to come into work late in the afternoon, she had a hours journey and that she would soon have to go home, making comng to work really not worth her time (slight over share). As we was leaving a young man came out to take our glasses, where we were told it was a f@@@@@g joke, and that he had a bad leg (the exaggerated limp gave that away). All in all an utter shambles, a complete lack of any leadership or management, a complete waste of money, although entertaining none the less (for all the wrong reasons). We won't be back.
April 2022 by Mark Ramsey
Lovely food,very friendly staff,would recommend
April 2022 by nicolasQ8298YM
Normally we have good food but last night wasn?t good at all, starters Lukewarm & mains very basic no effort made at all husband had hardly any sauce with pasta & 3 small cubes of chicken that was it dry and over cooked, I had lasagna but that was all I was served no garlic bread nothing & wasn?t asked either, when we complained about the pasta & hardly any chicken we was given free deserts & to me that tells a story that they knew the food was coming out poor standard, shame because we normally have good food in this restaurant don?t know if there is a new chef or something but given other reviews something has changed recently.
April 2022 by lewis b
We love Prezzos but have never been to this branch before. There was a long wait for everything! Got seated straight away, starters were over cooked, mains were cold because we could see them sat there and had to wait for ages for plates to be cleared. Although the bill came quickly, I had to track down a member of staff to actually pay. The restaurant was dead for a saturday night so didnt see the reason for such poor service. Wont be returning
March 2022 by quenchym
Visited Prezzo in Upminster on Friday evening and had an awful experience. When we arrived at the restaurant we were left standing in the restaurant for 5 minutes waiting to be seated. We got offered a table right by the door, we agreed and the waitress said she?d get someone to clean it. 5 minutes passed and the table had been cleaned (although it had no cutlery or glasses on the table) yet no one had seated us yet. We decided to seat ourselves and continued to wait another 10 minutes before getting menus from a waitress. We ordered our food fine. However, we had to wait 40 minutes just for our starters to arrive. We asked the waitress how much longer we would have to wait and she said she wasn?t sure and that the chefs were very busy. She continued to try and make us feel bad by saying ?we understand you?ve had to wait but there are other customers waiting too?. After speaking to the manager she said she was very sorry for the wait and that she believed there was a lot of miscommunication happening between the waitresses and the chefs. When our starters arrived they were cold, however we didn?t send them back as we thought we would have to wait a further 40 minutes. The manager said she would try to get out main courses out quicker than the starters. Which they did, 15 minutes after our starters arrived, our main courses arrived. It was again, cold, but still delicious nonetheless. After we had eaten our meal the manager apologized again for the inconvenience and took 20% off of the meal. We appreciated it but its very unlikely we will return any time soon.
March 2022 by Colshan C
First waitress was helpful and friendly.Second waiter wasn't.. Slow service.No real healthy options... They had no prawns... Iceland is only a few doors away!!??The desert and drink offer is no longer available.Not sure if I want to return.
March 2022 by GeoffB901
Really disappointing evening last night, inattentive slow service, main courses took an hour and when served the order was incorrect and not particularly well cooked?.depressing experience all round. Give this one a miss!
February 2022 by LaCriel Lee
Visited this one by chance when just out looking for a bit of lunch and happen to park right outside.Very impressed with the look and feel of the restaurant- it is both classy and cosy. Staff were very friendly and helpful and the food was delicious.Overall: delicious food, good prices, great service. Will be definitely coming back.
February 2022 by neil pickard
Fantastic meal today. Victoria was very friendly and helpful with my daughter's table of 12 girls for her birthday! All the food was great and great value!
February 2022 by Jupiter SEO
Service was OK but food disappointing. One of us asked for mushrooms on their pizza and they didn't cook them. Server said that's how we do it. Server also argued about kids dessert so we had to show him the ingredients. Carbonara was only average, the other couple remarked Lidl's 2.99 one was better and had more meat.
February 2022 by Glynis S
Ordered pizza through just eat. Arrived within half an hour. The pizza was COLD. The pizza had minimal toppings and did not resemble a pizza that you would get in the restaurant. There was a 4cm border where the only topping was tomato sauce. The were only five small shreds of chicken. I will not purchase a takeaway pizza again . You could get a superior pizza from Iceland. So disappointing !!
February 2022 by bairdy123
Of all the restaurants I have been to, Prezzos Upminster is my favourite. Excellent food, outstanding service from all staff, all for a fantastic price. This is the best restaurant in Upminster. Everytime we come here you are greeted with a smile and staff are always friendly and accommodating, nothing is too more effort. Thank you to all the chefs and staff at Prezzos Upminster!
