January 2024 by Aisel Hamza
I have just visited this Costa in the hospital and I wanted just to get an espresso, they guy who served me even didn?t had his uniform on and just notified me that they are closing because of short staff (they were three people there) and the coffe machine is cleaned so he can only make tea. I do work in Costa myself and I have never ever seen such bad service and telling to customers that they are closing 3hrs before official time of closing because of staff shortige. Well I still got the tea but I will not come back to this one Costa rather then my local ones.
January 2024 by Lily M
I'd leave 0 stars if I could. The person who served me was extremely unnecessarily rude when I asked for a drink that they didn't have ? how was I supposed to know they didn't have it especially when it wasn't written on the board or the app or anything? No apology for being out of the drink or anything, just complete and utter rudeness. This is unacceptable especially considering this Costa is in a hospital.
December 2023 by Paulo Dos Santos
Staff keep talking to each other in a foreign languages when serving customers . No eye contact no much interaction unless is to take the payment. You cannot be serving somebody and talk to colleagues in a foreign language .
December 2023 by Jijo Sebastian
Some staff don't know how to process payments through Costa gift cards some others know. Would be good if someone could train all staff.
December 2023 by Annie
Service when they bother to open very slow. Coffee always so hot and often undrinkable. Make up the opening times as they go along. Most days it shut before 2pm with no warning. Some days didn't open at all. Gave up in the end and used the Starbucks machine in restaurant. Much nicer.
December 2023 by jose parla
Closed early......Need another person on till and maybe a smile??
December 2023 by Patrycja Sendecka
First of all, customer service there is not that great. Especially one guy is always rude and seems like he hates his job. Second of all today (29.11.2023) opening hours on the website says they open till 6pm, they were already closed at 4.30 pm. When I asked why, they said ?because ?. Absolutely outrageous.
December 2023 by Penny O'Leary
2.30 pm and the Costa is roped off and cleaning down. I asked it was reopening...guy rudely ignored me then responded 'no' as I made to walk away. This is a busy hospital on a Friday afternoon, surely this should be open til at least 5pm?
November 2023 by Bunyamin Batkitar
I came to buy coffee because it opened at 6:30, but it was still opening. Now I've been waiting for 21 minutes for it to open. It's a very disturbing situation. Kosta coffee always does this.
November 2023 by Mehmet MAYBARSKAN
Came to get a coffee the opening time is 6:30 but its been 20 mints and still no one here and they always do this never opens on
October 2023 by Pauline Dillon
I was attending hospital central Middlesex and about 2.45, I decided to buy a muffin, as a little thank you gesture to my consultant - firstly the counter wasn?t stocked up , the muffins were out the back and was brought to me- however the muffin was thrown into the bag upside down and the whole thing ruined. Not impressed with such bad service and to have to ask for a napkin - the mannerism wasn?t very customer centric.
August 2023 by Rosanita
Stopped to get a coffee on exiting North Middlesex hospital. This branch is located on the ground floor, near the hospital's main entrance. There were a few customers at the time of my visit but the service was still fairly slow. There were few cake items available. The restaurant and seating area was very clean.
August 2023 by Kirsty Salter
What is with the girl working here. Always a queue when she's working, rude, slow and makes awful coffee.Why do you keep closing early as well?! So stupid when visiting hours are until 8, that you close at 3:30pm but decide to close at 2pm today!It's not just visitors who expressed their disbelief at the rude lady and early close but NHS staff too! These are people who look after the sick and Ill. Shameful!Dietary restrictions: Always run out of dairy free milk.
August 2023 by Julie Burnett
Always get a nice coffee..staff are friendly
May 2023 by Tomas Tayler
The coffee is delicious! I recommend
