August 2023 by Aedan Lawrence
Needed some new trousers and beginner's equipment for climbing, was helped by Philippa who was able to give some amazing advice and seemed very knowledgeable on the subject. Have been to this decathlon a few times and the customer service has always been top notch.For the items that I needed that were not in stock, Philippa helped arrange a home delivery of everything else that I needed!
August 2023 by Dan Reaches
I?ve had a really bad experience at this store. I went to one of the staff and asked her to help me with a particular bag and I was just directed to the aisle where the bag was. I?m not an expert here and really wanted someone?s help, no one was around and that lady didn?t help at all. It was not a good experience for me. I?m coming to the store to return the bag again! Would really appreciate if the staff helps when the customer personally comes and asks for help rather than just directing.
August 2023 by Rakshith Gowda
Amazing store!! they have all sports related products A to Z, the staff are truly amazing at helping you find what you need for your sport , the manager was really kind in helping me out.
August 2023 by Yashwanth lokesh
One of the best sport store!They have amazing staff who always take an extra step in helping customers!They have helped me do an Ironman 70.3! Must visit this store if you are in and around Uxbridge :)
July 2023 by Fanny Schermesser
For tennis related items, Very limited choice, constantly out of stock and staff never available for racket string. You are better off visiting another store.
July 2023 by Sangini Aparanti
Caroline and Philippa were lovely and helped us find exactly what we needed! Super happy with the suggestions we received in store and it was an extremely pleasant experience ?
June 2023 by mitch dreyes
The customer service here in this branch is always good, especially with the cycle services named Mark ia always attentive and extra customer service, he?ll make sure you get what you need and give you good opinion with the products. Highly recommended to shop here, not too bad for the prices too.
June 2023 by J B
Amazing customer service. I went into decathlon after having terrible service from a competitor. I knew exactly what bike I was looking for as I saw it online.. a sales person approached a short period after entering in the store and listened to what I was after, let me cycle the bike in store and helped with added accessories and even helped get the bike into my car for me.Excellent service from Mark. Credit to the team there, couldn?t of asked for a better service! Thank you
June 2023 by Simon Avery
Rude disinterested staff providing conflicting information. Can't touch or enter the camping products on display, so there's no point visiting the store. Visited to purchase a tent, but due to the customer service, I ended up buying online from a competitor. Shame as their products are great quality and service received at other stores is great.
June 2023 by Sonia VW
Bought a bike today with amazing customer service ? Ricardo? super hero. Took his time explained everything amazingly well. So polite. Thank you ??
June 2023 by THEO DJ
Wide range of product, lots of promotions and great level of stock. The team is helpful, listens to my needs and they have a lot of knowledge. Recommend definitely
May 2023 by Maggie Maggie
Just went in to buy a bike; no staff around. Finally saw a guy standing drinking tea chatting to security guard. I had to ask if he was staff. He just went and got a very young untrained member of staff who didn't know anything about the bike I was interested in. ( Not her fault at tea drinker obviously has trained her! Have up and will buy a bike somewhere else
May 2023 by Darren J
Poor selection of cycling clothes.. No WiFi so unable to browse their website.. Considering the size of the store it's cycling range is very poor. Chimes WIFI is unsafe & they are still trying to fix this issue.. Is it that hard to supply your own WIFI for your customers?
May 2023 by Kishor Kumar
I bet everyones lives near by this area glad to have this shop in neighborhood. Very easy to choose the right product. Staffs were very helpful. Almost they have equipments for all ages.
April 2023 by Mitchell susan Albert
Highly recommend!We used to buy from there for about 6 years ago. Especially, we loved camping accessory and some stuff as well.Great product and reasonable price.100%.
