March 2024 by Aran Brar
Excellent service the staff are very helpful and accommodating felt very welcome . 5 star serviceMrs B Brar (Uxbridge spec savers )
March 2024 by Rigoberto Polanco
The Manager got potentials but do not meet the basic communication standards for a healthy relationship between employees and management.
March 2024 by Attila Krajcsi
Not happy with this branch,many times declining the appointment,or made me wait 1 hour in wainting area,and when got another schedule to pick up my glasses ,were not even ready and asking to come back later for them(why did they ask me to wait for 2 weeks then?)
February 2024 by Anamaria Kasoar
I went today to check if the specs I ordered are not ready 2 days earlier than I was booked for collection. I was struggling with my old specs my prescription changed significantly. Initially I was told to come back on the day I was booked but Ekta ( I hope I got her name right) was so helpful. She spoke to her colleagues about my problem and she arranged for collection in half an hour. Very grateful to her! Thank you!
January 2024 by Shehryar Amjad
Went in for my first pair of glasses. Was helped by Kobiha. The service was quick and she answered any questions I had. Recommended.
January 2024 by Tanveer Ahmad
Extra poor service.Highly untrained, unprofessional, careless and ignorant staff. Every one passes the customer to the next colleague. This is my third time of bad experience at Uxbridge specsavers.
December 2023 by Ayanle Hassan
Zainab(pretty one) helped me in making crucial decisions when it comes to choosing the right contact lenses. Amazing customer service and would definitely recommend
December 2023 by Dijon B
I needed to get my glasses renewed but left because Ekta is scary afWent to vision express. There is good reason why their reviews are better.Let?s giving giving this place 1 stars and bring their average rating till 2 Stars!!!
December 2023 by Rebecca Clerkin
This is ran by absolute bunch of people that unwelcoming, unapproachable, look down on people there is APPARENTLY A MANAGER MOST WOULD DISAGREE TALL SLIM MAN I ASKED A SIMPLE TASK I HAVE COME TO COLLECT MY CONTACT LENSES WELLLL THATS BENEATH HIM ORDERED A STAFF MEMBER TO GO N COLLECT MY LENSES DIDNT ASK ME MY NAME JUST DISMISSED ME LIKE HE WAS MY SCHOOL TEACHER, SUE SAVED THE DAY, I RECKON SHE SAVES THE STORE TO BE HONEST, THE ATTITUDE ON CCTV WHEN I ASKED FOR A HEAD OFFICE NUMBER I GOT TOLD THE COMPLIANT WONT GO NOWHERE ANYWAY SO TRY. LET THE COMPLIANTS PROCESS BEGIN BY THE LOOK OF ITS REVIEWS ENOUGH SAID
December 2023 by Patricia ?Charlie? McNally
My son broke the frame of his glasses and was so impressed when Shina put the lenses into new frames in store so no delays and he was able to wear them straight away. Really great service and good customer care from Shina.
November 2023 by Lee Jordan
I never write bad reviews really but this place really is awful. I get a text message telling me to arrive on time. I arrive 15 mins early and I am told there is a half hour delay. I have to get back to work so that's no use to me.So I pay to drive into town, I pay for the car park, then I tell them I can't wait that long and they actually look happy that they can cancel my appointment.Last year my wife and kids stopped going here after they waited for over an hour for their eye test before being told the store was closing and they had to come back another day. Useless, inconsiderate, and just embarrassing honestly.If you work here then clearly you know this branch is understaffed and the people at the top don't really care about you at all. Do yourself a favour and find work elsewhere so you can enjoy increased self-respect.Vision express is only two doors down. Recommend giving them a try.This has achieved nothing for me. I don't feel any better for having written this review. I don't want any nonsense reply from customer care people. It's just pointless. Accept that you've failed repeatedly and move on. Your company is terrible and you deserve better.
November 2023 by Sarah O'callaghan
Hadn't wait a fair time to be seen. Staff were busy chatting amongst themselves or on their phones!. Could be more professional & show better customer service
November 2023 by Himanshu
I was given the wrong type of glasses by a shop floor sales man. What I was told were computer glasses. So bought 2 pairs. Found out that the optician had said needs vari focals that's another £350
November 2023 by Eileen Leahy
Terrible service! Went in with my daughters hospital prescription for glasses, after taking time to look for glasses they said I needed a code off the hospital!!?? She was 7 and it?s from NHS hospital, I asked to speak to manager and apparently no manager available, this is not the first time I?ve had issues with this particular branch! completely ruined my daughter?s experience getting her first glasses! Walked 2 doors down to vision express and received amazing service and they took the letter in with nothing else needed, didn?t understand why specsavers needed a code. Lost a customer and vision express has gained a family of customers! Don?t waste your time here, go vision express next door!!
November 2023 by Chloe Petford
I am beyond tired of this branch. They were okay before they moved but since then they are ridiculously bad at communication every time I go I always make sure I tell someone I am there but numerous times I am kept waiting because no one has signed me in and they only address this after I chase them. The opticians themselves I always find good but the staff are so unwilling to help slow unprofessional an badly trained. I had a conversation today and told them how appalled I was at the service. I heard a few other people saying the same. Have lost a family of customers from now as we are taking ourselves else where