December 2023 by Gopal khalsa
Very rude staff today i go with my family we buy shoes from here but the staff was so rude the fat guy was on the entrance he was very rude with me and with other customers aswell. We drop all the stuff we buy from sports direct and we go from there because this is not a way to talk. Never ever i go again to that store.
October 2023 by Anna Pog
The two sales advisors were super helpful, even if it was just them on the second floor and fairly busy, they remained polite, professional and tried there best to help find the correct size for my daughter. One of the best services I?ve encountered from a high street store . Thank you
October 2023 by jags s
Staff is not supportive at all two indian girls on shopfloor one with red bangle other with glasses really rough and rude arrogant refuse to help really unprofessional service by staff
September 2023 by Big Hand
I feel for the staff in this place.The systems do not seem to be set up for them to provide a good customer experience. The computers are always crashing and signs are wrong. (Eg Click and collect on first floor).
September 2023 by Nigel Jardine
Thursday 12 noon. 9 customers waiting to pay at the only till open with just one staff member. Other staff happy to laugh n joke in small groups, one even barged past me, knocking me, no apology, no acknowledgement. Train your staff to provide a decent service. Shocking!!!
August 2023 by Xavier Swancelleste
A splendid shop with very helpful and friendly staff. My favourite sports store. The company has numerous other branches strategically located around London and many other English Towns. So you will always be near a Sports Direct Store. The shop in Uxbridge is situated on first and second floors. With two escalators for entrance and exit. And another escalator for the second floor. The shop specialises in sports clothing and accessories for men, women and children. They have recently redecorated the fitting rooms and altered from two small rooms to one large room. So if you are XX Large and above ( like me) then you must try the new fitting room. I have most recently purchased a pair of jeans (Air Walk) which are a unique design that are quite difficult to find. Luckily although the shop have only a few pairs on their shelves. I was able to find the right size. The jeans were on offer for a sale price of 50% discount. The good thing with a lot of their items is that they are often very generously discounted at around 50%.
August 2023 by D Dev
Went recently to buy a white shoe for my child. Have good quality and varieties of shoes. Good options are available. Staffs are very friendly and help me to get pair of shoes and get next size from stock rooms. Thanks for your help and support.
May 2023 by Sadim Alsamarraie
The worse company policy and staff attitude I ever seen.I bought 2 identical jeans both size 30. At home I discovered one of them is significantly wider than the other one. Clearly it was size 34 although all tags says 30. Took it back for a refund next day but the staff refused to accept it as faulty even though he acknowledges it is wrong he refused refunding the money and only offer store credit or replacement but they were the last.According to company policy on their website any faulty item is subject to full refund but the staff don?t deem the faulty size as faulty product. Supervisor refused too. Asked for manager not available all day. Asked to call manager also not available. Asked to contact other manager from the company also not available.Then asked me to leave and threatened me to call security. I told them please do so that I can escalate the situation in official capacity to get someone attention.Company has the worst return policy and even worse staff and management.Last time I shopped there 11 years ago and today. I will never shop at any sport direct ever.
May 2023 by Mohammed Attari
Very rude male customer service staff.. had a very bad experience..
May 2023 by Snow Bird
Dreadful and loud music, very overbearing, as if it were a night club rather than a store!
April 2023 by Zoe Gassama
The staff there is very rude all of them! It's like someone killed their mom for customers to be getting that type of nasty behaviour! And for the women it's like someone stole their man so every woman they see they hate!
March 2023 by Steven Bishop
Absolutely shocking experience. My wife and I were discussing trainers with a very tall customer services male when we were interrupted by a very arrogant customer who wanted to be served straight away. I told the customer that we were here first in the shoe section. All we got was a mouthful of expletives from the customer with the Customer Services male doing nothing. Absolutely disgraceful. Avoid this store like the plague.Will never go back.
November 2022 by Gautham K
Worst costumer service experience, waited for so long for a size of shoes and no one turned up after checking up with 2 employees there. They just ignore customers. Left empty handed.
July 2022 by A A
I had a very bad experience with the employees there. I bought an adidas trainer from them and I told the girl at the cash register twice to check that the pockets were not something. he lied that he was looking and when I went out those detectors sounded. I got scared and tried to go back on the escalators without realizing what was happening. I was simply panicked because of the incompetence of the employees! Lack of seriousness and respect for people. they have no respect for people with health problems!
July 2022 by Diksha Jassi
Visited the Uxbridge branch and was disappointed by how I had to wait over 10 minutes for a staff to come and help me out find the right size of my boots.I hope they improve their costomer service in the future.
