November 2023 by Alex Fuejo
Refused to install new nose-pads in my glasses, which I bought from Vision Express. Extremely understaffed waited for 10 mins before anyone even acknowledged me.
November 2023 by Lotti Lotti
Unprofessional and rude staff . I have been a customer of vision Express for years . I will never buy anything again in this place ! They should select the people working with customers !
October 2023 by Aldrin Fernandes
The staff is amazing, what I liked was there was no pressure on selling glasses on customer which is usually the case with the other opticians I have visited in past. The optician gentleman understood my problems and also did the ladies who took care of measurements and guiding me on selection of glasses before and also during glasses delivery. Very professional approach by all and branded glasses. I have used two other high street services in past, but I would say from quality of test done to quality of glasses delivered was excellent compared to others and price was very reasonable at VE compared to other. Definitely recommend. Vision Express Uxbridge.
October 2023 by ryan k
Disappointing experience overall - I went to the Uxbridge store (16/10/23) to see if they could help repair my sunglasses which I had purchased from Vision Express. The glasses couldn't be repaired which was fine but the customer service which followed after this when I wanted to look at a new pair of sunglasses was very poor.The lady serving me appeared as if doing her job was a huge effort and not worth the time - and the store was completely empty besides me with 2 other staff sitting down doing nothing. So they were not busy at all.Clearly I was in need of a new pair of sunglasses and instead of actually spending time to show me sunglasses and talk me through them (When I was keen on buying them). They initially refused to open the sunglasses case for me to try on a few pairs because I had queried about other sizes and the staff member said why don't you just look online.I said no I want to try them on (I don't shop on high street regularly and I have made the effort to come out let me try them on) she then proceeded to let me try them on. After I asked if it was possible to have a look on the system if any other sizes were available etc - the staff member didn't invite me to sit at her customer desk on the other end of the room - instead she left me standing at reception when she went to check. She then proceeded to shout across the room to me and say there were no more sizes. I didn't appreciate this service at all - had she have kindly invited me to sit down and talk me throught the sunglasses etc I would have actually bought them ! Instead she treated me like I was a waste of time.Shopping on the high street is already a dying trend and with service like this it makes you want to avoid it even more.I hope this review helps them improve their customer service skills and actually learn how to read the situation. Especially when I'm the only customer in the shop and you have 3 staff in there !
July 2023 by Malik Asghar
Very professional staff. Dont rush the checkup service.. Highly Recommended
June 2023 by Gosia Gosiaa
I stand last saturday like idiots in recepcion around 10 min. and Staff ignored me to pretend they are busy to do something on computer .That was very disapointed .They ignored Customer.... one old lady ( Staff) and MEN from India ( Staff) ??? Very bad !!! no Passion for customer serviceNext time I do video about services !
December 2022 by Renu Nivunhella
I had to go to the store to get some minor adjustments for my husband?s reading glassesNoor was very helpful and I was very happy with the excellent service I received.Thank you so much Noor, you were very helpful .Keep up the good work.
November 2022 by Bill Gill
Extremely happy with the service. The optician I saw was really lovely.She put me at ease, she was very gentle.She listened to the issues I raised and took prompt action as required.Would highly recommend Vision Express in Uxbridge.
November 2022 by Faraz Baber
Overall customer experience is poor; while i am a longstanding customer of VE and generally find the ?can do? attitude at most branches first class, the Uxbridge team fall pity fully below the required standard. Avoid at all costs and go to the opticians next door until the management at HQ get a grip of this branch.
October 2022 by Blighty 212
Very knowledgeable, professional and friendly staff. Glad I had the 3D scan, totally worth £10.
September 2022 by Sujen Suren
Very nice staff. The lady that served me was very funny and nice. If I didn't need glasses I'd go there just for her jokes.
September 2022 by Manjinder Dhillon
Not a good experience customer service very poor there is no manager available had to to make four trips,very disappointed
August 2022 by S A
Amazing customer experience in the Uxbridge branch today with Shilpa Prasad - Optometrist, who is a fantastic asset to this branch and company. Shilpa was very thorough and professional. It's great to be seen by someone with her expertise and extensive knowledge.
July 2022 by Bot World
Absolutely amazing, made the best decision ever popping in. Can?t wait for my new glasses to arrive, they carried out eye tests, got me signed up to a direct debit for lenses and saved me 50% on my brand new pair of glasses !
July 2022 by kiki
Came today off the high street. My first time ever in a vision express store. Booked an appointment with a woman at reception for 2:30. Went to my appointment at 2:30 and waited 20 mins. A gentleman who had an appointment after me then jumped ahead of me. For some reason the sales woman at the store dealt with him before me. I was then told by the optician I needed to wait until he had dealt with him (appointments are 25 mins long ?) I said I couldn?t wait and would need to reschedule, I was ignored by both sales women completely so walked out the store. I phoned head office and they told me my appointment was recently changed to 2:45. I literally confirmed in the store an hour before it would be at 2:30. Absolute shambles, it?s a shame they?re the only high street retailer that sell the frame I wanted. Safe to say I won?t be going back.
