February 2024 by Valeria Winkworth
If you look to renew your bathroom, look nowhere else! Anthony and the team are fantastic and went above and beyond to help us create the perfect shower room. The quality is incredible and we get compliments all the time. Amazing service and amazing end product!
February 2024 by Julia Pearce
We had been wanting to convert our en-suite to a wet room for some time, and once friends had recommended a great builder we were raring to go. Another recommendation we had was for All Tile Ceramics, and we weren't disappointed. Anthony spent an enormous amount of time with us, designing our layout (we wanted minimalistic), and explaining the specific build required for wet room set up and getting the tiling just right. All of our tiles, fixtures and fittings came from Anthony, and our builder did a great job installing. Anthony is a lovely guy with a wealth of knowledge and great showroom and we really appreciated his time, advice and service. Thank you ATC!
December 2023 by Zoe Harrington
We came to see Anthony and Celia after some amazing reviews from our friends, and he was amazing from start to finish. We didn?t know where to start, but after a friendly consultation with a cup of tea, and a design meeting? we had the master bathroom of our dreams! We absolutely love it! We used the preferred installers that Anthony gave us, and they were incredible, a seamless experience from start to finish, and we genuinely have the bathroom we have always wanted. Not to mention we saved an absolute fortune from the retail prices we compared the prices that Anthony gave us. Such a relief to find a local supplier with an incredible tile and bathroom selection, and a lovely showroom that truly inspired us! We will be visiting again for our next project in 2024, and of course recommending Anthony and his team to all of our friends! What a gem of a showroom, and the best customer service we have ever had. Can?t recommend highly enough. Lovely people down there aswell! ??Zoe & James
December 2023 by Christopher Fernandes
I have been using All Tile Ceramics for many years now and the reasons why I do that is because the service you receive from Anthony is amazing given the fierce competition. He is extremely knowledgeable and helpful in all matters often going beyond expectations. Always polite and honest. Also happy to shop local! I don't want to lose them!!
December 2023 by ryan cunnew
Would highly recommend!! Great staff and quality product and service all round.
December 2023 by E P
Amazing customer service and great work!
December 2023 by Asif Faryad
Ordered Tiles for our indoor area.Anthony went beyond and over the mile offering excellent service.highly recommended
October 2023 by Chris Bosher
Amazing customer service, Anthony was very intelligent, patient and helpful and went above and beyond to help me.The showroom is exceptionally presented and has a great choice of products to suit all budgets and expectations.I would highly recommend All Tile Ceramics.
June 2023 by Tom Peacock
Anthony was an amazing inspiration, helping us shape the vision for our bathroom project and offering up the right combination of advice and experience. Also helpful dealing with the supply chain and ensuring products were available as and when we needed them.
June 2023 by Lucy Jones
Sky high prices and atrocious customer service!This is probably the worst customer service I have ever experienced. After spending over £6500, Anthony - the owner - told me never to contact him again and blocked me!! I felt like I was back in high school!Firstly, please price check after you visit All tile Ceramics. A lot of the prices are way above Crosswater and Sonas RRP. Anthony told me they were a different product, but the product codes were identical e.g. he charged £84 for a toilet roll holder, exact same one £40 from Sonas.After my initial visit, Anthony vouched he would take returns and wouldn?t charge for anything not needed/wanted or fitted, this turned out to be a lie. THERE IS A 30% RESTOCKING CHARGE ON EVERYTHING. Another thing you should be aware of, he won?t take ex display products back.After paying in full, I found out I would have saved around £3000 if I went to the retailer direct. He eventually (after much resistance) took back only 5 of the products I paid in full for because they weren?t needed or they wouldn?t fit (despite paying him £550 for a 3d plan) or because I simply didn?t ask for them in the first place (a tanking shower kit) but he told me I needed them. This was totally my mistake but you don?t think a local business is going to rip you off like that. AND their invoice states in writing they?d take back products after 21 days! He actually threatened me saying that ?technically on paper according to our terms and conditions you shouldn?t be getting a penny back? despite him accepting and receiving the 5 products back and agreeing to refund me for these. All tile ceramics made me wait 10 days for my £728 refund (reduced to £668.)Anthony, very unprofessionally, told me several excuses for the delay in my refund - ?his child was ill? OR ?only his wife could do refunds? OR he was ?dealing with a disabled child? OR they were ?waiting for their grandmother to die? (his exact words) I?m not sure if he was trying to make me feel bad but we all have issues and problems in life. I thought i had entered into a reasonable business contract, apparently not.In my eyes, he became extremely unprofessional after I text him saying I was disappointed after 9 days of returning the goods that I had not been refunded. He text me back saying my ?unnecessary attitude is really unhelpful? and to ?stop with the needless criticism? I felt he scolded me just for wanting my money back that was lawfully owed to me! I didn?t need or want to be berated and humiliated by a supposed local family business! He then said ?please don?t contact us again I can?t deal with this anymore from you? He would never have heard from me again if he had just refunded me the money owed soon after I had returned the products.My advice to anyone looking at purchasing from this shop, look at the products in his shop window, talk to him about ideas, and then go away and order elsewhere, you?ll save money and not be verbally abused!The customer care I had before paying him was good, before he took my money, he couldn?t do enough for me. But afterwards he wouldn?t take any of my calls or answer my emails or text messages, I felt he was ignoring me; just terrible aftercare service and very emotionally unstable in my mind. He can?t seperate his family issues with his business. His wife even got involved telling him in front of me that all the stress wasn?t good for HIM! They never once thought about me, the customer, who rightfully just wanted to be able to return a few things within the lawful cooling off period. Absolute con artists? STAY AWAY!
March 2023 by Ray Baughan
I found the staff in the shop very helpfull & good advice
November 2022 by Matthew Cheung
Badly organised, forget what you tell them, prices in the showroom are way above what you can get online, doesn't itemise bills properly so you can't differentiate if you are getting a real item (Burlington in our case) or some rip off cheap version. Zero customer service from the owner Anthony (whose communication is atrocious). In comparison, we used Tucker French for our other bathrooms, who were faultless and happy to help with any problem.Furthermore, we did not give permission to ATC Tiles to use pictures of our bathrooms on any of their social media as they had minimal input (they didn't provide CAD drawings after many requests and some of which we were charged for) and mostly because of their awful customer service. We sent a polite letter requesting them to take down offendeing pictures, which they have ignored.We wanted to support a local business (instead of going to a chain) but we wouldn't recommend this bathroom shop to anyone.You can't do zero out of 10 on here but that's what they should be. They obviously struggle with repeat customers with their terrible customer service.
October 2022 by karen mcneil
Brilliant service
October 2022 by Cathy Black
Very helpful service. Wide choice of bathroom tiles, showers and furniture. Parking available.
October 2022 by leita gaiger
I would highly recommend.Amazing service really helpful and very knowledgeable.
