November 2023 by Matthew Dark
There was an extremely fast turnaround and a clear process of what happens. The bad side was that this was not explained to me and the individual at the reception was very unhelpful. They presumed I would know what to do and treated me like a stupid person when I wasn?t sure (giving me the side eye as if talking to a child and having the impatience when I looked puzzled). The receptionist was preoccupied by other things and there was no focus on me. I told them my name, they stuck their hand out for my key and said ?it will be 1 hour?, nothing else - TERRIBLE customer service.I have been using mechanics and garages that are not part of a chain aince I started driving 15 years ago. You are treated much better in those establishments rather than treated like an item on a conveyor belt.It?s safe to say that I will never use a chain place like Kwik Fit again. Customer service is more important to me as I?m not a mastermind when it comes to cars. I would rather go somewhere I can have a conversation to understand the issue over going to somewhere like Kwik Fit and getting sent away without an idea of what is what.Also, having read the rest of this feedback form, I found it quite funny to see questions asking about all the things I did not receive.
November 2023 by CJ Cor
Had my car in for an MOT and two front tires today and am very pleased with the service and care they provided me.I'm disabled and the gentleman's at this location even opened the doors for me to get into their waiting room.Really impressed. I had better care here than at Mercedes-Benz. I will happily recommend this Kwick Fit to anyone.Thank you.
November 2023 by Rheanna Price
Friendly staff. Easy and sufficient service. Happy every time I go. Fully trust the mechanics and know they won't charge me a fortune. Honest people.
October 2023 by Wendy Payne
Wallington branch I feel are the least helpful than other branches. I appreciate they do get very busy but when you are making an enquiry about anything, just feels they have not got the time to accommodate. Sorry.
October 2023 by Juan Montoya
Because when I asked for them to put the stamp on my service book, they refused because it was only an oil and filter change. However, in my opinion it should be classified as a oil service. Why didn?t they put the stamp in my book?The receptionist told me no in a quote unpolite manner.
October 2023 by W
Justin and his MOT Engineer are honest professional. Always provided excelleny service with honesty and integrity.
September 2023 by Wendy Carter
Staff friendly and helpful explained the things that had been done.Car drove very smooth away from garage,Very happy with the service.
September 2023 by Bernard Pope
Quick, easy transaction. Nice pleasant staff. Good location.
August 2023 by Steven O'Brien
It's never nice to get an unexpected problem when driving.When I was alerted by the car that I had a problem with one of my tyres I drove to the nearest branch and was dealt with by polite and professional staff that were able to help me resolve the situation quickly without fuss. Although I hadn't budgeted on buying a new tyre I trusted the staffs knowledge and experience and was happy to be guided by the advice given.
August 2023 by Colleen Hopkins
Although nobody likes to fail an MOT, the team were great in making sure I could drive away that afternoon as car needed.
July 2023 by Kiara Papplardo
Very efficient, honest and quick! First time using them, and will recommend for sure!
July 2023 by David Wong
I was expecting costly works in relation to coil and shock absorber but in the end it turned out only the coil needed replacement following an inspection.
July 2023 by Brooke
Absolutely disgusted this morning to hear how my partner was treated. My partner is a NHS nurse and was heading to work with my two young children, she got a puncture and being the closest Kwik fit, I said go there and I'm sure they'll have a look, hopefully repair the tyre or worst case replace. The manager told her that he couldn't help, she would need to wait till after lunch and left her with a flat tyre, two children in a car and no way of my partner getting to work. He was blunt, not even sympathetic to the situation and my partner had to ask well can you at least put air in it, so I can try and get to work. To leave a women on her own, with two young children in the current heat is beyond disgusting!We will never ever use this branch or Kwik fit again.
July 2023 by Danny Cuff
Had booked in for Friday took in on Wednesday so they could look so had everything ready for Friday they had part in said they could do straight away if I wanted was out of there in 20 mins saving me hassle on my day off ?
May 2023 by James Terrell
A big thank you to the mechanic that did the safety check on our Ford fusion this morning. Really quick and friendly service ! Thank you again !
