November 2023 by Jon W
WALLINGTON Branch Surrey, a member of rude staff on the meet and greet desk, basically lectured me telling me I was wrong when I had written proof that I wasn't then she just turned and served another customer showing me the door, wouldn't of been such an issue if it wasn't for the fact I was invited to the Branch and then ignored by that member of staff. Wasnt offered any advice and then I was sent on my way from the branch. Initially polite but suddenly rude when it was apparent we could not proceed with my registration.
September 2023 by Felicity Rosa
Please don?t use the machines outside! Twice I?ve tried to make a cash deposit and the machine has swallowed my money. Had to submit a dispute form and wait for my money, I was told it would take a day but didn?t receive the money for a week. Staff cannot help as they cannot access machines themselves.
July 2023 by Chris Harding
Shambles. Staff on counters can?t do anything outside of the day to day, might as well use the machines. The external atms were both broken when I visited, large queue for counters and one member of staff manning the welcome desk and room for ?all other? banking stuff. Long wait, to find out counter staff can?t do anything, followed by a long wait again. I will most certainly not be returning, going to take my business elsewhere.
June 2023 by Sasha Hall
Professional and friendly service!
April 2023 by Mike Maclaren
Very polite and helpful ??
March 2023 by Joanne Mayhew
I have banked with santander for over 50 years, recently I was just making an enquiry and I took my dog with me as we were on her walk, a member of staff said that if I try to take my dog in santander again they WILL close my account.I was not even thinking about taking my dog in.
November 2022 by Mike Murray
Good Santander branch, not very busy as normal but nice to be actually able to visit a branch still. Staff were friendly and gave good service.
September 2022 by dick puddephatt
Wonderful staff very helpful could'nt do enough for you
July 2022 by Lia 77
I am extremely disappointed with Santander lasted app update. You just caused me so many problems! I use the mobile app constantly to monitor my funds, pay my bills and transfer funds. Because I have an old phone now the app does not work anymore and when I called the customer support they just basically told me to go and get a new phone. Do you think I would if I could? Would you like to pay for it? You priority is my security? No really now I cannot use the app anymore that?s the only thing you can be sure of. You have absolutely no consideration for your customers. I just want to find another bank that more customer focused.
August 2021 by Melissa D'Sa
Anton was really very helpful and went above and beyond to advise me!! Really great service!!
August 2020 by Rakesh Gupta
I go here regularly and usually get a good, friendly service. The queues are much longer at the moment due to social distancing & as only 1 counter is being used. Make sure you count your money carefully as they can make mistakes, as I discovered when I got home after a cash withdrawal recently. I had to go back and ask them to correct it. They didn't believe I was given the wrong amount until they checked their cctv of the transaction. They were then very apologetic and gave me the shortfall, which was a 4 figure sum!
August 2020 by chandra ambla
Very helpful guy in the front desk:) got the job done for me.Counter Clark all about no we can't didn't even suggest an alternative.An extract from Santander website.Each branch is required to maintain at least one commissioned Notary Public on staff. Please contact your local branch prior to visiting, to verify that a Notary is available.Santander Bank offers Notary Public services to Santander Bank customers only.
January 2018 by Iqbal King
Great service and very helpful lady at the front desk.
March 2017 by Natalie Lumber
Cash machines never work ( to deposit cheques!! ) on this branch or other branches including North Cheam
March 2016 by James Karamath
A good SANTANDER branch. Helpful. Hi open at decent hours. Some really good accounts (123/and e-saver regular) going at the moment.