November 2023 by Fran Kelleher
I?ve been to this branch for many years now and have always been happy with the service but can honestly say my recent experience, with what proved to be a tricky prescription, has been by far the best. Tibin, the manager there, went above and beyond to ensure I was happy - I?m delighted with my glasses - and was courteous and efficient throughout. The staff there are also very respectful and extremely helpful. Most highly recommended.
November 2023 by x
Very good service. Friendly advice and about a week turnaround to get new frames with lenses following test
October 2023 by Rk
Very rude Manager. They are ok to cancel appointments at short notice but not ok to test a child who is on time for appointment as per email and text. They blame the dilation appointments should be half an hour early. I Don't understand why they cant book an appointment for actual time they want me to come. They did call and inform however not happy to book a long time appointment or update their emails or texts. I booked a Sunday appointment which they cancelled few hours as they dont do dilations on Sundays before then booked one for Saturday and i was on time as per email and expected them to allow a child. The manager claim they also do Sunday dilations and is based on opticians. I don't really understand how some opticians are only allowed dilations. This is a concern. Please note this is not my child's first appointment and they didnt ask me to come early before. They care a damn about people and simply happy to remove entire family record from their systems. In the end she removed all my family from the wallington specsavers. She compared their style of appointments to GP services, NHS never book an appointment for a time and ask to come 30min early for the same appointment. Nhs simply book two slots if person needs more time. She is not ready to listen. Finally when I said I will check elsewhere she jumped to delete our records. Instead of being nice, apologising, and trying to understand from parents perspective, she justs wants me out and asked me to goto others who might have other better systems. I was hoping she would offer a long slot. It's all business. They want quick appointments and money Very rude. Try to go to someone who shows some care and respect for people.The old manager a guy was good with our past appointments but this lady just doesn't care even for a child. It's a shame.I like to complaint about her behaviour.
September 2023 by Jaime Machado
I recently visited this store for a periodic eye test and strongly recommend this strore. The staff are very customer focused and take the time to deal with each individual person's needs. They are not persuasive in presurising you to buy any product, just give you advice, which I find very good, personally. I've been coming to this store for a few years and always feel very welcomed.
September 2023 by Danisha Gohil
I had a contacts appointment with Cassy and she was extremely nice and taught me how to put in and take out my contacts correctly. Excellent customer service :)
September 2023 by Lorraine Livings
Really helpful staff, glasses came within 10 days, and quality of the glasses is great. Very happy ?
July 2023 by Chris Hanson
First visit to a Specsavers for an eye test. I was blown away by the professionalism and customer care i received. I want to thank the staff who dealt with me on the day of my appointment. Cika ,Vivuja and Krina who gave a top tier service.
June 2023 by Joanna Griffiths
I needed to see an optician urgently because of the appearance of floaters. I was unable to get an appointment elsewhere. Specsavers in Wallington was able to see me 50 minutes after my call. Examination was thorough. I was given a clear explanation of my condition and of what to watch out for in the future. Very satisfied with the service.
May 2023 by Jay Sundar
I got a fantastic customer experience in the store. Casey was very helpful in selecting the right frames, and lenses. The entire team and Casey, in particular, was very customer friendly, professional. I am very satisfied with a new pair of glasses.
May 2023 by G Guna
I saw Vinisha for an eye test today and she was brilliant. She took the time to show me my scan images and explained how and why my prescription may have changed. I felt really taken care of despite the branch being busy. Zulfi and Cassie were also really polite and helpful when putting through my order for new lenses. Thank you!
May 2023 by Mekbib Gebrekidan
My experience Shiv was excellent from start to finish. I recommend this shop for anyone looking for changing glasses or getting new... Well done!
April 2023 by Dimple Patel
Excellent service with eye tests and choosing glasses for my 5 year old. I was anxious due to her age but had so much help and reassurance, it's the only place I'd go back as the follow up has been superb. Highly recommended!
April 2023 by Janeth Morgan
Opticians were very professional, they were approachable and helped me to understand what is happening with my vision. They also assisted with choosing the right lenses and glasses. Thank you.
April 2023 by Kiripalatha Rasarathinam
Very welcoming staff. Cassy was extremely helpful and told me the correct information about my son?s new glasses.
April 2023 by lifu zhang
I was seen by Edwina today for my eye test. She was excellent and very thorough. I was then seen by Shiv who was very patient and considerate. She helped me to choose my frames. I really appreciated all the help and it was one of of my best experiences at an Opticians. Would highly recommend this branch!
