November 2023 by Michelle green
Wonderful service, kind, friendly, helpful and remembered us from nearly nine years ago. Sohail, Ibrahim and Manager Karen all lovely and good sense of humour.
November 2023 by Mila
Wasting day after day coming to this branch trying to change my name. You?ll never get seen
August 2023 by Matt Taylor
Very disappointed by the constant reduction in opening hours. Used to be open until 4.30pm and now closing at 3pm every day. Really bad decision which just makes life harder for customers who need branch and counter service.
July 2023 by Manik Ali
No human assistance in sight. Saw only 1 staff but he was busy with a customer. The whole bank was empty. No one to ask for advice. You have to walk to the self service machine and do everything yourself.
July 2023 by Umm Ayyub
Disgusting service from 2 women named Claire and Dafne. Unable to deal with their incompetence when questioned and challenged, instead they just blank you. No wonder this branch is currently at 2.7 rating. Soon their customers will be closing their accounts and using other banks like HSBC which are FAR better. I know I will be doing this after making my complaint to head office.
July 2023 by Lee Tunstall
I did intend to leave Barclays and if it wasn't for tracy I would have,she was most helpful and clear in everything that she done and even set it up on my phone ???
June 2023 by Marlee Simandl
Very slow service, quite unhelpful and surely at the desk. Even the smallest task will mean an hour in this bank. My heart sinks every time I have to do something in person. Tedious.
June 2023 by Lukasz Grecki
Great customer service!!! The man helping me today was amazing!!!
May 2023 by Lee V
I was served by Salimah, who was an absolute superstar - thank you so much!
May 2023 by SteveRodgers
I strongly encourage everyone who has a bad experience at this branch to make a formal complaint to Barclays customer services. Maybe then Barclays will take action to improve this awful branch.
April 2023 by James O'Rourke
It was fantastic that a member of staff greeted my brother (customer) who has a learning disability. She told me she had known him for over 20 years. Great customer service
October 2022 by Davey M
Very unprofessional. Staff member named 'shenaz' or something like that was seriously unhelpful and not giving full information. I was in a queue with two people ahead of me and couldn't help but hear her advice, being not helpful and unprofessional. One customer in front of me had an issue, which was resolvable and I found them not far from the station after I left, outside and told them what to do next to resolve their issue. Despite the individual literally asking 'shenaz' what can he do and what steps should he take, she gave closed answers saying 'sorry there's nothing we can do'. As for my issue, yeah it didn't get resolved by this staff member which was no surprise. Barclays, train your staff members properly!
September 2022 by Stefan Mugurel Ilie
One of the worst branches!! They are not able to answer your questions! Absolute awful experience
July 2022 by Vilaskis Shalashev
I have visited this bank several times and have only had positive experiences. The bank employees were always helpful and polite to me.
April 2022 by Anna Swedziol
Really useless stuff and very rude very disappointed was planing to open a bank with them but after today experience definitely not, I was told the only prove of address I can provide is a provisional driving license which can?t be true because not everyone drives.
