December 2023 by Lola
Received fantastic service today from Mo and Marta. The drinks were delicious! :)
December 2023 by John Ariza
Great customer service! Cozy and warm coffee shop in st James stToday I pop up with my littles and found this Costa coffee branch super well setup and well served! The 2 baristas extremely kind and friendly! Also? great coffee maker skills!I never see a latte art in Costa coffee?. And this was the first time!Well done Guys! Congratulations to the shop ?????
November 2023 by Victoria Savage
Lovely staff and a big thanks to Nina for training my point from card to app, between
October 2023 by Tony Bruno
Very quite Costa to enjoy your coffee. Just
September 2023 by ebru dag
Firstly i would like to say that the drink was nice. However, the workers are extremely rude, aggressive and negative. While ordering I was well mannered said thank you, please etc. On my costa app I had a reward so I displayed it to the worker at the till, which then shrug her shoulders and said i don't know what this is and did not intend to help me out or even ask a manager. I explained to her that it is a reward. I was then told to pay as I redeemed the rewards. Whilst making my drink the worker was being rude and unpleasant. So i asked for a manager, which then she replied as there is no manager in and laughed at me while speaking. I was not satisfied with the customer service nor the atmosphere in this store. Dont go to this Costa if you will like quality service and a space to enjoy. I will not be going back to this Costa again. Really upset about this interaction.Clearly shown that I am not the only person going through this bad experience. Therefore I would like an investigation on this matter.The lady always has eyeliner on, her hair is light brown and is tied up.I can also come, as I live very close, to let you know which worker this is.
August 2023 by James Parker
Good atmosphere for coffee lovers and staff are nice and affordable pricing with good food.I enjoyed the Capachino I ordered at Idle Hands Coffee.
August 2023 by Katrina W
The food was ok, but the staff not very welcoming.
August 2023 by motunrayo akinmoladun
Good atmosphere for coffee lovers and staff are nice and affordable pricing with good food.I enjoyed the Capachino I ordered at Idle Hands Coffee.
July 2023 by Vincent Marie
Hello how are you?Can I get you anything else?Are some of the conversations staff can have with customers.
July 2023 by Tanushibrothers Construction
Very rude people, they open never in time never, and if you ask them why, the answer is get out go somewhere else. Menagment to see this should check morning openings time to understand.
June 2023 by Nafees Tariq
Was very disappointed went with my son to get him hot chocolate. Girl staff wearing artificial flowers ring in her neck served us with a very broken face .was not welcoming at all. She was serving us like she is our boss.I gave order and stand next to the counter waiting for my hot chocolate.However she made hot chocolate and left on counter without telling me this is your chocolate so I can grab and go .I was not sure if this cup is mine or someone else . Because no one told me this is your hot chocolate.When I ask about my hot chocolate then she replied with broken face yes its hot chocolate.Then I said you should call customer and hand over the order. Rather than left on counter with out call the customer.Not going there again.???I love Costa but any other branch.
June 2023 by Kay Mak
Staff name Nina Kostadinova always deliver very bad customer service, this time experience was the worst.Today I purchase before 11am 1 soy latte, 1 large soy mocha, sausage bap and 1 egg & mushroom bap.I ask staff with coffee bap it's £2.50 each she replied yes, I ask for a receipt to double check receipt only show 1 bap £2.50 I request if I can change small latte to large to have that breakfast offer she replied no payment already gone through till, so I request a refund on 1 bap £3.95 she was not happy. Then she burnt my sausage bap, I complained about that it's was rock hard even a customer next to me even said it burnt, I ask for a replacement. She said to me "you always have problem" her customer service is getting worse, I'm a regular customer in that store everyone is so helpful except of this staff name "Nina Kostadinova"From today 31st May 2023 onwards I refuse her to service me even more I will not recommend her customer service in that store.Seems like I'm not the only one complaining about staffs in this branch, I'm sure all this bad reviews might be the same staff. This staff Nina Kostadinova needs investigation since she started there I always have bad experience with her customer service.
June 2023 by Choukri Khalfet
A lady name Netty she is very helpful and attentive her customer service are super .. she should be Team leader .every Monday and Tuesday morning her smile throughout early morning make us very welcome.
June 2023 by Tracy Newman
Was way to early for work so had nice cup of coffee used facilities all good
May 2023 by Sylw Burasft ff0
Worse costumes ever I?m see .never again
