March 2024 by Ghanshyam mistry
Tried to pick up a prescription and was told it's not available yet. Came next day and then i saw them prescription in app then they say its just show and then was asked to wait for 20 minutes near the pharmacy for them to prepare it. I'm not sure what is there to be prepared. Extremely disorganised, waste of time. I will definitely use a different pharmacy next time
March 2024 by tawfik shahin
The Pharmacy ASDA PHARMACY I can?t trust not honest ,You have to check your medicine before you leave,check the Expire date ,Second the pharmacist he can give you the medicine as a tablets in one small container for example. he give you 40 tablets in one container and you have to take one by one and open the container 40 times and this no good for a medicine. So I can't trust this pharmacy the problem for the manager , the manager who organise the staff so I didn't trust this pharmacy.
October 2023 by Tanariri Rupani
Don't bother going if you are going to order medications which are time sensitive. They took two days to order mine and after going there to pick it up on Friday afternoon they told me to come back on Monday. It was only after I threatened to complain, they made me wait 2 hours and finally managed to order my medications for the next day. Really bad service and couldn't give 2 hoots about anyone's problemsAlso lack of staff and they never answer their phones. So you need to visit them every time you need am update on your prescription.Avoid it if you can.
October 2023 by Arif
I had a flu jab appointment at 12:10 today. They had one person getting the jab, another lady waiting and me after. It is 12:44 and neither of us have been seen. Had me complete this form and wasted my time. Not an efficient service and pointless to do bookings if delivery is not on time. People before me in the line were receiving the wrong medication. Useless operation.
October 2023 by Bambi 94
Absolutely useless. Never have anything in stock. 4th time they've said "But we can order it for tomorrow" when they've had the prescription for 3 days.Best to go elsewhere
September 2023 by F r
I waited in a long queue with my newborn foster baby in the pushchair. Finally when it's my turn lady said to me "come back in 15 to 20 minutes. I came back after 45 min waited in the queue again and she said its not ready you have to wait (Nasel Drops). When I complained and told her I have a small baby with me she said "we are busy there's nothing we can do" I told her I have to change my pharmacy to a different one " she said "no problems". I'll Never go there again.
September 2023 by Amna Ijaz
Why can?t you get more staff - always have to queue up for 30-40min just to hand the prescription - always one person on the till and re-queue up to collect .. insane everyone is annoyed .. NO ONE ever answers the phone.. regretting selecting this branch with my GP .. do feel sorry for the staff they always looked overworked
August 2023 by Rochelle Wegbe
Absolutely appalling customer service. There was this short young male staff member, he was incredibly rude and inconsiderate, giving orders to ?move? and saying ?wait, can?t you see we?re busy? to most of the other customers as well as myself. The staff in general are exceptionally indifferent and give off an air of arrogance. The wait times are ridiculous; after calling (which was its own ordeal) we had to wait 20 minutes only for them to make us continue to wait for an additional 18 minutes. Also, there is no system to confirm whether orders are ready to collect and it is extremely unorganised once you get into the Asda. I would definitely not recommend coming to this absolute shamble of a pharmacy.
August 2023 by Mariela Riquelme
Awful customer service. I went to the pharmacy on Friday 4th August 2023 at 5 pm, and a young male staff member was incredibly rude to me. He shouted at me and said they didn?t have my prescription (he didn?t even check in the system) although my GP sent the prescription days ago. He told me to come back another day without even trying to help. I don?t recommend this pharmacy and won?t be using it again
August 2023 by tiago Lourenço
Terrible customer service. The staff is full of arrogancy. When I asked for a nasal spray and asked if I could use whenever I wanted she replied saying that I need to look for the instructions
July 2023 by Harish Patel
Asda Pharmacy in Wembley holds a special place in my heart, not only for its exceptional staff but also for their ability to handle a busy environment with grace and professionalism. Despite the high volume of customers and occasional challenging interactions, the pharmacy team remains composed and dedicated to providing excellent service. Their ability to navigate through busy times and handle any rude encounters with patience and kindness is truly commendable. Asda Pharmacy Wembley's staff goes above and beyond to ensure that every customer is treated with care and respect, even in the midst of a bustling atmosphere. They are a shining example of how a team can maintain exceptional service and a warm demeanour, no matter the circumstances.
July 2023 by Amy Johnston
The small male pharmacist here is the rudest pharmacist I?ve ever come across in my life. I?ll never visit again incase I have to deal with him in the future. He was very unprofessional and rude. Asking personal questions across the counter when they should have been in a consultation room. Not only did he act unprofessionally, he also looked so unprofessional wearing jeans and a t shirt. Definitely some training in speaking to customers required.
June 2023 by Hei Ching
I spoke to the male Pharmacist at 2:15 pm on 21 May 2023 (Sunday). He was very rude and indifferent. I described my symptoms to him and all he asked me to do was to drink plenty of water. This is so disappointing and I will never visit again!!!!
June 2023 by Akos Kokeny
Worst ever. Avoid at all cost. Takes them 35 minutes to put together 2 medicines, what a joke of a crew.
March 2023 by Chetan Khatry
Thank you Kanta, Meghna thank you asda pharmacy excellent customer service .