January 2024 by ismail mohamed
Excellent service and great person with big smiles
January 2024 by Dipen Dhutia
A really poor experience, I returned an item and was charged for it again instead of being refunded for it. I had to go back to resolve being charged for the refund as opposed to being refunded. Staff did not think this was a big deal..... They said it was human error....not very apologetic. Not only did I have spend 1.5 hours ( including getting to and from the store) of my time to get the issue resolved plus parking charges. I only caught the issue when I checked my credit card statement. I felt the staff thought she was doing me a favour resolving the issue. Will think twice before going back. Also, do check your receipts in this store to ensure they are charging your correctly or actually refunding your money.We have been to the North Face store multiple times in the past since LDO opened and have always encountered very helpful staff in the past. Current staff think they are doing customer a favour by serving them.
December 2023 by Maria Gialama
Rude staff members at the tillOne girl was on her phone and didn?t acknowledge us while we were standing in front of herShe asked another member to serve us and the only thing we heard from the second one was the price.Didn?t offer a bag or say thank youTwo stars because while we were walking around a nice dude asked if we needed any help, rest of them were not helpful at allIt wasn?t busy so also not an excuse
December 2023 by Ramzy Osman
Amalia was great, gave me the right advice and she was very friendly
November 2023 by Joanna Czurlowska
Nice, newly refurbished store. Good selection of items, friendly staff, very approachable. Would recommend.
October 2023 by Daniel Morgan
Best North Face shop I've been in. Brilliant range of clothing that are actually trendy and good looking. Could have spent a tonne in here. Also an Outlet store meaning every product I came across was on sale. Definitely worth a visit if you're a big fan of the North Face!
September 2023 by kan zhu
The worst shopping experience in my three-year-long time at Wembley Park.We were in queue but experienced a ten-minute queue jump due to no management or service. When telling the cashier, we were not treated with polite or courtesy, just a perfunctory ?oh really? Sorry.?Will not come again.
August 2023 by Riccardo Souza
Great friendly customer service. 5 ?
August 2023 by Vanessa Nunes
Hello today i been with my husband at the outlet in Wembley , unfortunately i visit last week and was it close .I return today and i asked the manager Ahjad to add me back my voucher expired the day of my birthday.Thanks a lot he?s been kind after the lady on till call him thanks her as well .Nice customer service.
August 2023 by oOHiracondoOo
Hello I just wanted to review this simply not Assistance of today I called several times 6 or 7 at the store time 18:15 Pm .Nobody answer me looks that's nobody is there .Thanks for your help !
July 2023 by Xinyu Wang
The shop assistants are cold and a little bit rude. I even got one sarcasm.
May 2023 by Sabrina
The shop assistants in this shop need to change jobs. They definitely don't work well under pressure. Bored. They don't stock the shelves with all the sizes and when you ask for your size, they just tell you it's not available.
May 2023 by Lakun Patra
Way cheaper than the normal stores. The only caveat is that not all types of products are available-most but not all.
February 2023 by Hemanth
Amazing designs and fabric durability is good.Staff at Wembley store are friendly.
January 2023 by TK
The place to go for an absolute bargain!Lots of stock and a huge variety, mainly for jackets and coats and some fleece topsVery good customer service, staff were super friendly and helpfulPicked up a jacket with RRP of £240 for £140Highly recommend!
