December 2023 by Gary L
They tell you, quite sternly, to use the self service machines, but then tell you to go to a staffed counter to get a bag. The guy on the counter then gets annoyed that you didn't go to the checkout and sends you back again, even though he seemingly had one job of giving out paper bags. Eventually you put paracetamol through the checkout which needs staff authorisation anyway, so the same person sat doing nothing at the counter comes over, but then gets caught sorting a payment problem at another self service checkout before getting to you. Absolutely nonsensical. Why not just scan my items in the first place?The cleanliness of this shop also leaves a lot to be desired.
September 2023 by Daniel Bariente
Pharmaceutical Staff helpful, highly knowledgeable and patient too which is a dying skillset these days.
August 2023 by Chiara Guerra
The staff it?s just useless.And teach to your team how to answer a call because they are playing with life of other people!!! Lazy! Shame of you.
August 2023 by william boughton-leigh
Closed at 7.15pm. It says online and on shop window 7.30pm.
August 2023 by InDivo_x
Terrible customer service! Bought faulty item 2 days ago. No receipt, but on boots card, transaction on Apple Pay, yet need a special supervisor who is away for 30 mins to make an exchange!!
August 2023 by Steven Jenkins
Needed urgent prescription from the pharmacy. Telephoned for over 2 hours and not answered. Not acceptable
July 2023 by Kpax
Terrible customer service! Bought faulty item 2 days ago. No receipt, but on boots card, transaction on Apple Pay, yet need a special supervisor who is away for 30 mins to make an exchange!!
July 2023 by H T
Online and outside pharmacy advertises it as closing 7:30pm on a weekday. I went there around 7:15pm and the pharmacy was already closed. This means I cannot get my medication, even though I am due another dose. Another lady was outside the pharmacy confused as to why they were closed.It is false advertisement for you to advertise as closing later than you actually do. Either stick to your advertised closing time, or change the advertised closing time. Otherwise, people wanting to access their medications may be forced to go without them or to miss a dose, all because you are too lazy to stay open.
June 2023 by Liz Horn
Have given up on this branch of Boots, empty shelves and one particular member of the pharmacy team is ALWAYS rude and unhelpful. Hardly ever any staff on the shop floor to help. Disaster!
June 2023 by Konstantin O.
Terrible service and organisation.
March 2023 by Lucy Caller
Empty shelves. Staff unhelpful - forced onto self service till as staff unwilling to serve. Awful Shop.,
February 2023 by andrew hollister
Always understaffed, and staff that are working for prescriptions don't know how to prepare and dispense them. Same at all Boots stores it seems
December 2022 by Jron Jimenez
Boots Fulham.road, never answer their phone, been ringing for 3.days now..and yet no answer. Worst boots branch ever!
October 2022 by Tabitha Suzuma
Appalling service, appalling staff, constantly rotating. Never given medicine on time. Never answer phone, incorrect or incomplete medication frequently given. Been left in withdrawal for days due to medication not being in stock, or not being ready in time, or simply being mislaid. Cold, unhelpful staff. Absolute nightmare! Avoid if possible!
October 2022 by Tabitha S
Appalling service, appalling staff, constantly rotating. Never given medicine on time. Never answer phone, incorrect or incomplete medication frequently given. Been left in withdrawal for days due to medication not being in stock, or not being ready in time, or simply being mislaid. Cold, unhelpful staff. Absolute nightmare! Avoid if possible!
