March 2024 by Aaron Greenberger
Watch out for this Royal Mail service. I had a bottle of vodka sent from Australia as a special gift and went to collect from West Ealing Delivery Office. The box had been cut open and the vodka stolen. The staff member said there was nothing he could do about it and when I called Royal Mail customer service, they said I would have to claim through Australia Post. Obviously a good scam going on with the staff here as they know they will get away with it as Royal Mail protects them. Sounds a little similar to another Royal Mail scam that was recently broadcast on ITV. So dodgy :-(
March 2024 by Chomino Tube
The only thing that Royal Mail can deliver is junk mail or unnecessary posts and we tried to deliver but no-one was at home when we are at home. Am tiered of going to their depot to collect after i have arranged a delivery and lastly cleaning their rubbish the bring into my house.
March 2024 by Hugh Proctor
Why does the Royal Mail still have the Royal part when it's a privately owned by Czech billionaire. It's nothing to do with HRH.Service is horrific, avoid at all costs.Door delivery is rare, if ever works forcing one to pick it up from the offices which are only open for 2 hours.Customer service team is abysmal.Royal Mail is a joke focusing on profiteering and not providing a service to the customer
March 2024 by Phiroz Dalal
Parcel was failed delivery when two people were in the house. I rescheduled for next day, all accepted, but confirmation sent was for the third day, after I have caught my flight.Automated centralized phone number offers no help or advice. Delivery office only open 8-10 am.
March 2024 by Tom
Fairly straight forward to collect a package when it?s open. The opening times are ideal for the unemployed.Don?t forget your little red book ? (I mean card).
February 2024 by Bernadette Buchanan
Absolutely diabolical paid for special delivery by 1pm the next day tracking status saying at West Ealing DO, still waiting for parcel 4 days later
February 2024 by Sami A
They should close the customer service so people don?t bother this place. And there time tables in google is wrong too. Totally disappointing fraud m Royal Mail.
December 2023 by Caz Nolan
Unable to pick up.parcels with such short open times..not a credible service
December 2023 by Ñeetu
I have stopped ordering from anywhere that uses Royal mail to deliver. I can't count the amount of times I get an update to say 'we tried to deliver, no-one was home' when I am at home and not once has my buzzer rang. They simply lie. If I try and organise a collection from the collections in West Ealing I am told to follow the instructions on the red card they say they post, surprise, no card is ever left. Its like getting blood out of a stone! 2 hours in a day to go and be told that they don't know where my package is. Maybe once or even twice but this has happened to me countless times now. My post doesn't arrive until 2pm if I am lucky. Sadly it is plain and simple incompetence followed with a poor attitude. Incredibly terrible customer service whether it's via the phone or face to face. Royal mail needs to be replaced by a service that actually works and is reliable. Shambles.
October 2023 by Piotr Rumian
How I should collect my parcel if you are open just 2h per day? On this hours which you open I working. Tkanki you for your help!
September 2023 by Ian ?Ian? Humphrey
Recently we have not been getting our mail and we have had to collect it ourselves from the sorting office. ?
April 2023 by Z.G. G.
Seriously what's the point of this place? Opened for 2 hours only yet they don't state the opening hours on the calling card so you always find them locked up like a dungeon.
March 2023 by Tomasz Burza
How can the post office be open so short, nothing can be picked up.
February 2023 by Maria Giannakopoulou
RUBBISH. I had issues with every single delivery. Opening hours is just a joke.
February 2023 by Mercy Lorestani
If you are working, you can just pick up your parcel on Saturday.