October 2023 by Lynette Noble
Mid to small Boots. Stocks an array of items but really not the largest stock range. Can click and collect here, however, which is very useful. Pharmacy staff know all their regulars. Polite and helpful staff, if a bit understaffed at very busy times.
July 2023 by Shams Mamdani
They have most medicines in stock if you can not find it in your local pharmacies.
February 2023 by Pete Liversidge
Never open on time always late opening or always have notice on the door with some excuses terrible service this happens at least 4 out of 7 days a week
December 2022 by Kassam Marku
Amazing service ? ? live pharmacist very helpful ?
December 2022 by Milda Bensted
Very helpful saved my daughter.
October 2022 by Eileen Hassard Symes
Online orders?delivery to store poor not getting any notifications when order received by the branch no point choosing a delivery date very unreliable
October 2022 by Alison Trace
Good local store, but stock is sometimes an issue
October 2022 by Jim Campbell
Don't try phoning them, they don't answer the phone.....ever!!
August 2022 by Phil Nash
Long queues, slow and awful service. Pharmacy is without doubt one of the worst I?ve ever visited. Staff couldn?t give a damn about customers. I now use West Chem across the road. Think the Boots staff could do with some customer service training and maybe ask West Chem pharmacy to train their staff. Doubt very much that it will get any better though. A smile and courtesy costs nothing.
August 2022 by Ian Price
West wickham is very poor.. sometimes closed. Cannot get repeat medication orders correct and are only expert at excuses.
July 2022 by Carrie Clarke
Not enough staff, so slow long queues. Never enough stock - away seems like they are closing down. Don?t seem efficient with prescription orders. Better to go to West Chem.
June 2022 by S HsA
Not as big as I expected. But could find essential items. Could find what I was looking for.
May 2022 by Cheey
It is a lovely boots branch. I use it a lot. It's a big branch, well-stocked, well located with lots of different parking options nearby, close to other places like shops banks etc where you might be running errands.The customer service is really lovely and very helpful. Nothing is too much trouble.I feel the pharmacy side lets it down. Hence 4 stars. THERE IS NO PRIVACY. I get to hear too much about other customers medications, their mesication history, if their GP has put it o repeat or not, or about certain medication they want to buy that i am very sure they are not keen for other customers to overhear. Even standing at the non-pharmacy till which is a few feet away you can those conversations clearly. I think the pharmacy receptionist needs to keep confidentiality in mind at all times. Also customers in the waiting line for pharmacy need a marked out waiting area away from overhearing these conversations. At the moment there is no designated waiting area so customers just mill around the till waiting for their turn. The pharmacist is lovely and approachable. But also should keep confidentiality in mind.
May 2022 by Sandra Hughes
Went to store on a Sunday to return products, nobody at the store was sufficiently trained to do the refund, after half hour of the sales assistance?s trying I had to leave without my refund and told to come back the next day and see the Manager.Having done that he couldn?t have cared less that he had inconvenienced me the customer but just stated he had to have a day off!!Would suggest he trains his staff in order for his store to operate correctly in his absence then, the shop is diabolical.
January 2022 by Alex Brindle Johnson
Literally the worst pharmacy I?ve ever dealt with. Don?t answer phone, rude inept staff, no one ever gets their prescriptions. This place should lose their dispensing licence. The staff will tell you they?ll call you (after they?ve already lost your prescription) but this has proved repeatedly to be just to get you out of their hair as they have NEVER called. Management needs changing, people will die as a result of these people.
