December 2023 by Paul Harding
Great food at a reasonable price
October 2023 by John Ashfield
Appalling : I am severely disabled, can hardly walk and need assistance from staff to shop.2 weeks ago I was taken ill in the store and staff had to sit me down for 30 minutes. I am using morphine for my pain and it can make me faint .Today I have received a £85 parking fine for being 16 minutes over the allowed hour.Customer service aren?t interested ; despite my having been a customer for 15 years spending about £250 a week!They refuse to let me speak to a manager.Obviously they have too many customers .I believe their parking policy to be indirectly discriminatory against the disabled as the time allowed is too short for incapacitated persons to reasonably do their shopping
September 2023 by Yetunde Animashawun
My brother was racially profiled in the M&S West Wickham store yesterday afternoon. He was asked to leave by store manager Ruth for no valid reason. A young black man should not have to worry being followed around your store simply because he was reading one of your open magazines. We will be filing a formal complaint. Shame on you.
September 2023 by Ana Neagoe
They are not open on time in the morning
July 2023 by Sean Foreman
Low stock levels, smaller portions and higher prices. Oh, and if you park, be quick or it?ll cost you £60 in fines for more than 1 hour.
May 2023 by Tracey Humphrey
Went to get a fresh pastry, staff member behind the counter looking like she was on her mobile while a customer was picking up and touching all the pastry?s, tools are provided she should have made him use them if she was paying attention
May 2023 by N O
Such a lovely shopping experience. A beautiful friendly worker Aliana provided such amazing customer service!
April 2023 by Pauline Williams
Always great quality goods at a more reasonable price than you'd think
April 2023 by Gnans
Courteous Staff and their service are exceptional at this store ?. The food hall is big and lots of produce and other groceries. Wide and clean aisles. Well stocked shelves. In store bakery with wide range of breads and treats. Click and collect with the return option in store. Ticks all the box ??
April 2023 by G
Courteous Staff and their service are exceptional at this store ?. The food hall is big and lots of produce and other groceries. Wide and clean aisles. Well stocked shelves. In store bakery with wide range of breads and treats. Click and collect with the return option in store. Ticks all the box ??
April 2023 by Andy Miller
Awful service from rude staff. We went in to pick up a click and collect order, we were given the wrong order and were then told it was our fault we'd had been given the wrong order and were shouted at and abused by a member of staff
February 2023 by Hollie
Amazing customer service, particularly the young man at the self checkouts, I think his name was John B. A lovely shopping experience.
October 2022 by Ekeisha E
A great find I saw a huge collection of items that I cannot get in my local M&S just a shame bakery is lacking bakewell tarts and white chocolate cookies.
August 2022 by Karen Chambers
Not just one wasted visit today but 2 but this appears to be the norm now on a Saturday as has been the same my last few visits. Popped in at 8 and loads of the shelves had empty spaces, loads of crates waiting to be unpacked but staff standing around chatting. No Chinese meal for 2 boxes & very few side dishes, hardly any mains choices in the Dine in for 2 meal deal and no dessert choices for the pizza deal, so I got a few small bits and thought I'd pop home and head back a few hours later once the shelves had been restocked, went back at 11 and still nothing but empty places on the shelves, so walked straight back out as did a few other people. Shame as used to be a lovely M & S food hall, now it is more miss than hit. Think I'll stick to driving to Morrisons from now on.
July 2022 by Chandru_lavacharm
M&S Food Renewal stores are larger, more inspirational stores which showcase our fantastic Food offer. Renewal stores combine the efficiency of a supermarket with the experience of a fresh food market, and we now have over 20 stores in this format. These stores allow customers to see the full breadth of our fantastic fresh offer and have an increased focus on ambient, grocery and frozen. Better to choose all products at one place
