January 2024 by Julie Zinzan
They straightened my glasses for me, really helpful & friendly.
January 2024 by octavia haure
Just to say a huge thank you to the team in November who bent over backwards to help me with two broken pairs of glasses ? and who went out of their way to sort the problem out - their kindness matched with professionalism was a joy ?Leban, Richard, and Aiden - thank you !
December 2023 by saijah 972
Always feel welcome there. Great service. Professional and pleasant and patient staff. Clean throughout.
December 2023 by Ben Muyiwa Ogundimu
Visited by a call-up for yearly eye test review.Welcoming was very inviting.Attendance was very delightful.Discharge was very re-assuring.
December 2023 by Ilona Fen
I just met Leban, such a helpful person, very polite and managed to sort out my problem. Thank you
November 2023 by Agata
Very friendly staff, always willing to help. Good choice of frames.
November 2023 by Halil R
Staff not helpful just walking around there is no queue people are just jumping in front of you and staff won?t tell them to get in the queue appointment was at 1.10pm arrived 12.50pm now it?s 1.20pm still no staff available
November 2023 by Yoran Kbrom
I hade yesterday an appointment, when i reached there on my exact time, they telling me that my appointment is cancelled. Didn't telling me at last some hrs. even minutes before. The bad thing is, because of my appointment i left many things specially my job (I take off on that day).
November 2023 by Darren Dubbs
Needed my glasses fixed, everyone in there were very helpful and polite. My glasses were fix in under ten minutes, tried to pay but there was no charge. Thank you all specsavers. Very very happy ?
November 2023 by michelle berry
The best shop on The High Road, great customer service from all staff, professional and no long waiting times for eye tests. Highly recommend!!
October 2023 by Iliana Trifonova
Went to have a routine check up. Didn't wait much or anything like that. It was super busy though, unusual. Miriam was the lady who did my tests, super friendly and helpful.
October 2023 by Jackson Patino
The test was nothing out of the ordinary, to be honest didn't have to wait too long.But not much was discussed during the test or after it by the doctor doing it, I had to ask what was happening and responses were minimal.Then the customer service was elevated to very high standars when choosing frames and deciding types of lenses, of course ot was the time when money was going to be spent.Then I was told glasses would take 2 week to be ready they gave me an appointment for the day I was supposed to collect the glasess at 11 am, on the day I was supposed to collect them I recieved a call at around 9 am where I was told that the order was somehow missplased by the lab processing the glasses and that they were not going to be ready and they didn't give me another collection date and it was not until I pressed them and told them I would cancel my order and expect a full refund that they spoke to the lab and gave me a new collection date.Totally unprepared for situations like this, and amazing how on this day and age of everything being done electronically especially information, an order can be missplaced.
September 2023 by Amirah Khan
Extremely bad service. They had an error on their system and were running behind and because they wanted to get out on time they refused to see me and said it was because I was 7 minutes late. I explained i cannot reschedule and I struggled to even make it for this appointment. Staff don?t care. I have had extreme headaches and swollen eyes. Waste of my time! And they wonder why people pay privately
September 2023 by Maciej Szarafin
I recently had the pleasure of experiencing outstanding customer service from Mr. Sam. From the moment I walked into the store, his professionalism and dedication to ensuring a positive customer experience were truly remarkable.Mr. Sam went above and beyond to assist me with my inquiries and needs. He demonstrated an in-depth knowledge of the products and services offered, which made my decision-making process effortless. What stood out the most was his genuine willingness to listen and address my concerns, making me feel valued as a customer.
August 2023 by Farzana Ahmed
I was very satisfied from the moment I walked in to the moment I walked out. Thank you very much! Great staff & overall helpful with everything.
