November 2023 by Najir Hussain
I have been a member here for nearly 3 years. I couldn't start this review without mentioning the staff who are excellent and provide a consistently great service.However, the facilities and equipment is really lacking, especially given the premium members pay. The steam room and showers are constantly out of service, it is really frustrating as we don't get any refunds when these things happen and its happens very often!Message to management: please properly invest in the equipment and facilities, these repeated small repair jobs are clearly not fixing the actual issues. The steam room has been out of service 5 times in the last few months.
October 2023 by JAMZY
The staff are incredibly friendly and helpful! However, the facilities in the gym are seriously lacking for the price! Gym floor is too small and is lacking in quantity of machines (and some machines are often broken weeks on ends).Despite the stunning church in which the spa area is located, the facilities there are continuously broken - the cold shower is the spa area has been broken for over a month.Think the price of the membership of this Virgin Active should dramatically decrease as it is currently not worth the price.
October 2023 by Ms Tierney
I?m very happy with this gym. I?m very fat & it?s nice that so many girls & female P. Trainers are obese that I feel skinny. As I?m too big for door they let me use disabled door. Toilets are too small for me , stinky , but I saw some girls eat cake there so it?s leaving door open is good for sharing cake
September 2023 by Hannah Martin
Went for a club visit before purchasing membership - really glad I visited beforehand. For the price they?re charging, there needs to be serious improvements. A cafe which closes at 1pm on weekends, 2 broken showers, a room where the bikes are for spin classes the size of a box room, broken tiles which have been covered over obviously by cement in the pool area, broken air conditioning and an extremely small gym floor. I?d hate to be here during peak time, I can imagine there?s sometimes a large wait for basic equipments such as treadmills. I personally wouldn?t pay nearly £200 a month for this gym, which is the price they gave me for both me & my partner. Either lower your membership price at Repton Park or make detrimental improvements.
September 2023 by Elle42
My experience of Virgin Active Repton Park has always been a very positive one. The building where it is situated is in lovely grounds and the building itself is beautiful. The staff and management have always been very friendly, professional and willing to help. The facilities especially, are always well kept, clean and looked after. The jacuzzi, sauna, steam and pool area is really lovely and always been well looked after. Because of the wonderful building it?s in, the highlight for me is sitting in the jacuzzi, especially on a sunny day and seeing the sun shine through the windows. Very relaxing. There is also a varied range of different classes for different levels and a good gym. Thank you to all the staff who?ve made me feel very welcome at Repton. I would highly recommend.
September 2023 by Leah Biller
I think it's a shame that people only seem to be bothered to leave poor reviews instead of respecting the staff and the good work that goes on at Virgin Repton Park. The gym is a converted chapel and opened in 2001. Like many major conversions with a string of owners over more than two decades, backlog maintenance has undoubtedly been neglected and this has certainly become more and more evident since Virgin has been in ownership of the Repton Park gym. I have been a member since autumn 2001 and, like many others, have watched changes both to the physical standards, the staff and how the gym is resourced. Paradise doesn't exist unfortunately but the team who work there do their very best for the members under sometimes quite difficult circumstances and I am grateful for them coming to work and continuing to do so. Recruitment and retention of good people is really hard these days and the hours the gym is open involves shift work and no option to work from home etc. It's about time people started appreciating what we get, understanding what is completely out of the control of the Virgin team at Repton Park (probably a considerable amount) rather than endlessly complaining. The head office team were on site yesterday and they were promising improvements I understand. If we can have good communication about what's going on and what we can look forward to, that will be great. A special thank you to the facilities management team who have been formed to take over from Alvin and have enormous challenges now and in the future to get the building and its equipment back up to the standards required on probably very little knowledge from the original contractors who did the conversion.
August 2023 by Max Jones
Front of house reception staff are really lovely, but I?m really disappointed in the upkeep of the facilities. Spa area is constantly under maintenance, cold shower has been broken for over a month now, gym equipment is ancient- it feels like secondary school gym equipment. Membership is over £120 a month and the experience just does not at all reflect the price.
August 2023 by Anas Essop
Cold shower outside the sauna hasn't been working for weeks. Hot water for the showers often not working. Now the sauna and the steam room aren't working. It's usually one thing or the other. Pay £120 a month but the facilities that we pay for never work. Staff are nice though.
August 2023 by Alex
Staff are usually great but sadly upkeep (likely related to upper managment as opposed to staff not doing their jobs) of the gym is very poor and seems to have been getting worse and worse over the last couple years since I joined.The cold shower in the pool area has not worked for around a month.The steam room is often not working or is not hot. The sauna occasionally is not working properly.Gym equipment needs an update is often not working properly or cannot be used at all until its fixed.Feedback via the Virgin app is rarely acted upon.
August 2023 by Dannika A
I like that towels are available and the jacuzzi is nice. the changing rooms are mostly clean; the cleaners do a good job. any uncleanness observed is due to the other gym users (e.g. snot on the doors in the showers).However, the classes are very limited and old fashioned, particularly for such an expensive gym. I also understand that many of the existing instructors are leaving due to poor treatment by management.The equipment is old and often broken. there are not enough of the popular machines and there are no stairmasters.
August 2023 by Idris Shara
I have been a member of this gym for a number of years and I am truly disappointed with the upkeep of the facilities. The shower by the pool is still not working and it has been over a month. I contacted the "Customer Experience Team" and that was also a joke. It took 3 days for them to reply to a simple email and to make it worse, they do not have a timeframe for resolution and simply referred it back to "Operations" at Repton park. To say I am disappointed does not even come close. Anyone who is looking to join, steer clear of the duck tape holding the mats together by the benches.
July 2023 by Parvesh Gharu
Poolside shower was out of use with no communication on the issue or when it?s going to be resolved. Asked a lifeguard regarding the issue, he wasn?t aware that it was even out of use. Upon leaving, I asked to speak to management and Pete Martin was called to speak to me. He was aware of the issue and it didn?t bother him that multiple members were leaving the steam & sauna rooms dripping in sweat then jumping straight into the swimming pool & hydra pool. He never once offered an apology for the issue nor gave any information on the fix/issue. This is meant to be a health club, and the management do not seem bothered.
July 2023 by Rumii Nas
My whole experience was great in terms of the facilities but there was this one person at the till and she definitely needs to take some customer service lessons. Very rude and passive aggressive (Soffy). Everyone else was lovely. Gym upstairs could?ve been bigger!
July 2023 by Natasha Whitefield
I have selected the Virgin Gym as I was lead to believe when joining that it was an elite club, there are morning classes and also foundations lessons for beginners.I had to opt for the full membership @ £106.00 per month as apparently 6am is peak times for the gym.But given that I enjoy morning workouts and the gym is close to work and all the extras it offers I would give it a whirl.Since joining ? I have noticed that there are no morning classes that fit around having employment, the foundations classes are only offered during usual business hours and not at evenings or weekends?..I regularly watch the percentage tracker and have noted that the least busy time of the day is when I attend the gym at 6am ? so why do I have to pay peak times when it is clearly not a peak time and offers no classes?The off peak tariff should be extended to the morning and not saved for the time range of 9 to 5 as this is your busiest times with most classes ? yet this has an off peak tariff? Makes no sense.And before I am fobbed off with use a different Virgin gym ? I was advised the person when joining I would use this site as it?s the only gym giving me time to go before work so was expecting foundation and early morning classes at 6.15am.I have also noted that Clearview is also busiest at ?Non Peak? times eg -the middle of the day but dead between 6am and 8:30am yet also charges a peak tariff for said time?. Why is this?In addition to this they do not offer foundation classes outside of working hours or at weekends?? what are we paying for???Back to Repton park the air con rarely works in the ladies changing rooms, there is often no hot water, the shampoo and conditioners are always empty, the changing rooms are mopped with a toilet mop (they smelt of men?s urine cakes last week) ? I accidentally dropped a face cream jar, picked up the cracked glass and noticed a week later when I got back from holiday some of the remnants of the said glass were still on the floor by the mirror where you rest your feet.All this being said ? I have no quibbles with the staff they are polite and helpful however when it comes to price structures what Virgin offers and delivers I give a minus 10 out of 10.I am paying over a grand a year for this sub-standard experience with zero amenities.
June 2023 by Jasmine kaur
Repton park is now becoming a joke. The now have started closing the steam and sauna at 9.30pm. So that their school children life guards can be home in time. Why do members have to sacrifice their time just because you cannot give a proper wage to an adult to be a life guard. Why are u employing school children as life guards which probably cost you half the minimum wage. And would a 17 year old be able to cope if someone was drowning and be strong enough. Go back to original closing time to 10pm and give a proper wage to an adult. Don?t use cheap labour.
