November 2023 by Kaj Vel
Optometrist Ahmed was very thorough and excellent advice. This was carried over to when Prath the owner discussed about the next steps. The other 2 staff were courteous and friendly too
November 2023 by J F
The last two times I have attended this store, the service is poor. So much so that I now get my glasses from Specsavers and will calling head office today to cancel my sons' contact lens scheme.
November 2023 by Gail Humphries
The optician who assisted me was kind, friendly and professional.
November 2023 by Lovely Lovell
Ive had a terrible experience. The staff don't respond to phone calls or emails and have lied. I did not receive a voucher for my daughter to get glasses elsewhere and have been told I did when another opticians asked for it. Go anywhere else, no accountability or customer service, or even ethical support for children who can?t see very well.
July 2023 by D W
Deeply unhelpful staff. Lots of admin errors, incorrect appointment times and contacted wrong phone numbers.
February 2023 by Louise Plant
The staff are lovely , understanding and helpful. My son has ADHD so he can be quite a handful. All the staff are great with him and he loves going there. Been going to this opticians for about 5 years now and wouldn't go anywhere else.
October 2022 by Ellie Bouali
Should really put your lunch break times on the website so that busy people don?t waste their time driving there only to discover they?ve got to hang around for an hour just to pick up lenses. This has also caused a knock on effect for another appointment I have today. This the only day I have off this week to sort out appointments etc and I?m not impressed. Can?t even leave a message on the phone!
March 2022 by Joanna Panzaru
I wear glasses and contact lenses, and for the past few months, I wasn't able to wear my contact lenses because of a very dry eye condition which I was't aware of. I kept going back and forth to appointments at Worcester Park brunch to check my eyes and try different contact lenses which none was comfortable for me until I had an appointment with optician called Kailesh. He took the time and explained to me adequately about my eye condition and what I need to do at home to treat it. He also explained that this would recur from time to time, and each time I had to go back to the treatment, he suggested I need to do it at home. Thank you Kailesh. Now I can wear my contact lenses again. I want to say thank you to Eniko as well, who helped me choose the lenses for my glasses and always made sure the customer got a high standard of service.
August 2021 by Violetta Rudel
I booked an appt online for my daughter's eye test and contact lenses check, two weeks in advance. On the morning of the appointment I got a phone call that our appt is cancelled because "the optician is not comning to work today". Well, things happen, especially in current pandemic times, so I said fine, please re-book us for the first available appt, which happened to be 2.5 weeks later (today). This morning I have phoned Boots to double check the appt time and have been advised that there's no appt for my daughter in their records and the next available one would be on August 5th. We've just lost 6 weeks because the staff of this particular Boots Opticians are chaotic and disorganised, and are not doing their jobs properly. Currently I'm looking for another opticians in the area.
June 2021 by James M
Very helpful and professional. Good range of glasses too. Many thanks to Gajan who spent a lot of time talking me through all the different lense options. Would always recommend Boots.
April 2021 by GK
Had my 10yr old little one eye test and was prescribed glasses .I paid extra £40 for lens but never got them. Stuck and Waiting for weeks now and they say it got lost in postage at their branch .Avoid this branch as we never had this issue at Sutton ,Woking and Guildford. There was a reason why the appointment was available .Regret going to them
April 2021 by Srikanth Peddinti
Very unhelpful people. Have zero attitude towards helping or being considerate. Wish I never visited this place. Save yourself from hassle and stay away.
March 2021 by MS
Courteous, polite and friendly service from the optician and assistants. All provided clear explanations and took their time to get the right varifocal lenses and frame that suited my requirements. I can, without hesitation, recommend Boots Opticians in Worcester Park.
March 2021 by Lorenzo Heitmeyer
When I came to my appointment, all the staff were very friendly and helpful. The optometrist was particularly kind and explained the information in detail. As well as that, they aided me as much as they could with an extra form that I needed filled out. All round a brilliant experience and would recommend to others.
March 2021 by Amanda Ritchie
Great customer service. I was helped today by such a lovely lady (sorry didn?t get a name). My son had broken his glasses and the lady managed to replace the frame so that he would have his glasses today without having to wait for them, which he would have done had we had to order them in. She was very friendly and went out of her way to be helpful.
