March 2024 by Mike Bowman
I recently needed an eye test and my son recommended Specsavers. I'm glad he did. Their service was superior to my last eye test a few years ago with another well-known high street pharmacy . All the staff were welcoming and friendly and knowledgeable from the initial eye test to picking up my new glasses six days later. Excellent service.
March 2024 by Bert Bunby
Fantastic service..would certainly recommend...many thanks
March 2024 by Adam B
Lovely people. Didn't have to wait. I was in and out.
March 2024 by Hamza Muswi
I?ve been using Specsavers for more than 10 years. But in this visit I am so disappointed not sure whether I?m gonna use them again. What happened was I booked my regular Site Test. They gave me a new prescription, and obviously I ordered a new pair of opticals. Apon, collecting my opticals. They?ve asked me to use my glasses for at least a week, after a week I went back to them since my opticals were not accurate In terms of power. Then they booked me in for a retest, and they told me they had to add a bit more power to it and In this time that power was so off, I couldn?t keep it even for a minute. It was literally giving me headache. And yet they were asking me to use it for at least three weeks, and I said it is not possible to use it for three weeks as it was giving me headache already. Then the staff go back. Probably had a chat with the manager and told me to use it for three weeks otherwise they can?t do anything, it was that policySo disappointed this time I spend almost £200 to get a new pair of opticals. Unfortunately ended up with a pair unusable. I?m not gonna bother Going back to this store anymore, I?m gonna have to change my opticians this time.
February 2024 by Andrea English
My morning was made special by the team at Worcester Park Specsavers! Araby?s welcoming and friendly manner all round eye tests with the other lady (can?t remember her name, sorry) and Abbira supporting soft skills to find the right frames, just made this whole Spectacle- spectacular! Wishing all the best and definitely would recommend to choose Worcester Park team. Andrea
February 2024 by Linda Fitzgerald
Very disappointed by my experience at this branch. I walked out last week after waiting over half an hour to be seen and today I had to wait for nearly an hour. The branch failed to contact me when my monthly contact lenses were changed, despite my chasing them up on several occasions. The phone was either not answered or promised call backs were not made. They also cancelled my direct debit for no reason and I have had to go back and sign a new mandate, which they also said was due to me cancelling it or maybe the direct debit scheme did! A text message wasn?t sent to me as they missed out a digit, yet they were adamant that it had been sent to me. When they checked, they realised their error. As a long standing customer I am so frustrated with how this branch has dealt with me (no discount offered as a goodwill gesture) so I will change my store.
February 2024 by Gemma Louise
Really bad service, as a customer of specsavers for over 30 years I can honestly say I have never been so disappointed.
January 2024 by nathir behnam
appointments all over the place.went in person and booked an appointment at 10.30 sunday. turned up on time but was told my appointment was booked at 10 instead and i have to rebook.no email or text confirmation was sent to me.i politely declined to rebook and left
December 2023 by David Arulanandam
I was welcomed by a member of staff and answered all my questions politely and professionally. I was then introduced to an optician who took me through the whole process of eye test and given me a through explanations to all my queries. All the staff were kind and willing to extra mile to help the customers. Brilliant staff and very good experience.
December 2023 by Thomas Catton
Went to have my ears cleaned out and from when I entered it what a good experience. Was greeted kindly and asked what I needed and directed to where I needed to wait. Was seen to quite quickly by Andrew who was very polite and explained the procedure very well.Thanks again.
October 2023 by Mateen Bhatti
I cannot fault even a tiny dot! They're so helpful, give their opinion of asked for. Optometrist was great. Helped me with ALL the answers when I needed to know about my glaucoma and cataract. Gave me plenty of time enough to be totally reassured.
October 2023 by Sara Wilkinson
Great service and friendly people, my doctor recommended I use them as I couldn't get a hospital appointment for weeks and needed immediate check for my eye changes due to macular degeneration.....100% recommend
September 2023 by Lynn Hayes
Very helpful+ efficient service.Reasonable price too.
September 2023 by Jay Jakkula
Very good I went to get glasses from there
August 2023 by Colin Smith
Assistant Manager has no customer service skills what so ever , talking to a customer so rudely. I would avoid this branch if I was you , not worth the hassle