January 2024 by Cassandra Daulphin
Came here on New Years Day for mine and my fathers shopping. After scanning my items I asked a staff member for 6 carrierbags, to be told there was none. How can a multi million pound company like this have nothing to put your shopping in? As it was 2 separate bills, I had to handball every item into another trolley in order to pay for my next shop, then put 2 seperate shopping transactions into my car, shopping all mixed up. By the time the shopping had been seperated, items were starting to defrost. Would never of shopped here if I would if known there was nothing to put shopping in after spending £170. Turned a 1 hour shopping trip into a nightmare.Shame on you Asda.1 star is being generous, if I could give a minus I would.
December 2023 by David Nelson
Absolutely excellent, helpful staff throughout. They were great and should be highly valued.
December 2023 by Zoe Patrickson
Awful store! Came in at 5pm tonight to do a full food shop and I asked one gentleman who was unpacking vegetarian products in the fridge area, where I could find a certain product, as the food item I had picked up had been put back in the wrong place and the it had been opened. He shouted at me saying ?there are gaps all I?ve the store we don?t have it? So I put my trolly back and walked out and went to Sainsbury?s. Far better supermarket at the moment. People are struggling to get a job and then you have staff talking to customers like this? One word? disgusting
December 2023 by Terence Gould
Shocking shopping experience ? much out of stock that we had to go to Aldi to get things ? such as no warburtons toasty bread left by mid morning ? no prawns ? not got McCoys crisps ? frozen foods limited stock of what I wanted ? profiteroles I wanted out of stock ? garlic potatoes out of stock and lots more ?. Won?t be shopping here if Asda can?t get the stock in store ? lots of others at tills saying the same thing ? there are so many better places to shop than Asda altrincham ? the dates on fresh food has trended shorter and shorter ?. Giving a two star review is very generous indeed !!
December 2023 by Les Richards
Do not go to Altrincham for your wine to-day out of stock shelves empty even with buy 6 get 25% off keep away 20-11-2023 asked for help machine says no
December 2023 by Dominic Wildman
Such a bad store. It has turned into a warehouse on the shop floor. Pallets left in aisles waiting for staff to stock the shelves, unsafe when having kids or elderly people around, an accident waiting to happen. also reduces the space for people to navigate around each other, food items all over the place and not well thought out, shelves are empty, not enough cash options on self service checkouts, when it first opened it was great but has slowly gone downhill, not a great store or shopping experience. Store manager obviously needs more training in how to run the Altrincham branch.
December 2023 by Amelia Jones
This store is just full of staff having a mothers meeting, who are biding their time for retirement or are just there to gossip - regularly ignored at the self serve tills when assistance is needed, having to flag down the staff members all stood having a good old chin wag. Please make customers your priority during your shift times!
November 2023 by Charles Hart
Staff were unable to provide a phone top-up, and the manager was unable to explain or even apologise. I have to go to the Asda garage at Brooklands instead. And why on earth is it "cash only"? Do not choose Asda Mobile - it's terrible.
November 2023 by Andrew Ray
If I could give zero stars I would useless staff and how can people do a shop when half the shelves are empty
October 2023 by Hannah Griffiths
This has to be worst run grocery store. Staff always look like theyre somewhere else, having their mothers meetings. They also need to check the stock alot more. Bought a packet of mince meat on Oct 17. Wasn't til I got home I saw the date on the packet was Oct 16th. Not the first time this has happened either. Will ensure I check the date in future. The shelves also seen to be bear everyone I go in there. I go after work at 4 and never seems to be anything in there. Don't replenish the stock.
October 2023 by Graeme Potts
If I could give zero I would. It's getting worse here. They only seem to stock the shelves at night so the shelves become empty and a total mess by 5pm. The signs for where things are in the store are total rubbish and the logic to put certain food items in weird areas makes no sense. For example, why put tomato's next to bananas? Surely they should go next to salad like every other store on the planet.The staff are also never helpful, or even happy to be alive to be honest.A member of staff was late the other night and a supervisor was giving him a stern word on the shop floor in front of me and another staff member. No wonder the staff don't want to uphold asda's values if the management team has no decent people skills to manage a team. The management team needs to be replaced.
October 2023 by K L SEI
I used the scan and go barcode reader at the self checkout counter and found out that 2 for 2 items was not be given as said. I bought 2 packs of avocados which should be priced 2 for 2. But it comes up with 1.29 each. I told the woman staff and she just told me that the man there was the manager in charge of that and so on?? I am asking them to check the price but seems to me they are not quite willing to do so. It was the worst experience that I ever had in doing daily grocery shopping. Shame on you ASDA.
October 2023 by Crystal
This Broadheath Asda is getting worse and worse! I don?t shop there anymore unless I urgently need some milk or bread.Anyway, I went to the self service to pay cash, wouldn?t even accept my four £1 coins, asked staff for help and all they said was keep trying ?, really?! So I ended up queuing behind the till, fix your self services please if they are not accepting cash and stop wasting people?s time.
August 2023 by Sarah King
Just got a delivery, it came late then the driver was 20 minutes before getting the food to the door. Unpacking the food, I found that we had someone else's box amongst ours, while missing 2 boxes. Consequently I had to pick my own boxes off the van myself while the driver complained about working since 3pm (less than 6 hours). I had done a 9 hour shift myself then apparently doing his job too.Not good enough
August 2023 by Muhammad Zakria Sajjad
Went there to collect deliveroo delivery, team had to no clue where to collect it wasted 10 minutes there. Very bad