November 2023 by Paul Breen
The member of staff, Tracey Baldwin was fantastic, professional, empathetic, reliable, understanding and delivered excellence and value.
November 2023 by Freda Eyden
All the staff were pleasant and helpful. I felt well informed throughout.
September 2023 by lauren johnson
We had the most best experience at boots for my my daughters contact fitting.Tracy the lady who assisted us with the contact fitting at boots was so patient, kind and compassionate.You can tell she enjoys her job as it really shows with how she treated my daughter.Thank you ?
August 2023 by G Wang
My son and I had our eye tests here, and it is fair for me to comment that all their services are very professional. In particular, Doctor Abbi was so patient, friendly and careful with my little boy. Thank you all.
August 2023 by andrea talbot
Can't recommend the staff here enough after I took my elderly Dad there. Staff so patient with us as he is deaf. We eventually got his test done and he us now on course to have cataracts removed and will be able to see again. Huge thanks ?
July 2023 by Google user
Can't recommend the staff here enough after I took my elderly Dad there. Staff so patient with us as he is deaf. We eventually got his test done and he us now on course to have cataracts removed and will be able to see again. Huge thanks ?
May 2023 by Jimmy Javier Santos Bonilla
I arrive with a Turkish family and get an appointment been since the beginning that they don?t speak English and they accept that is posible doing the check to the 2 little girls through a phone translator, at the moment of the appointment they just said that was not possible, was a waste of time just because they don?t have a proper communication.
April 2023 by Mark Thomson
Following 3 operations on my R eye for a detached retina and not being able to see properly since October last year, I attended Boots Opticians Altrincham today and could not have received a better service. The staff were brilliant. I have now been prescribed new contact lenses and I can now see. So, I am very grateful ?
September 2022 by Hannah Broomhead
Had an eye inspection due last week and was rang less than 45 minutes before to say it had been cancelled with no sorry.Booked in with maskell and Josephson and I?m so glad I did.
July 2022 by David Oakes
10:40 appt at opticians request. Short test conducted. Left waiting 40mins to be told we?re busy and optician hasn?t time to discuss results?why not come back another time. No surprise the reviews are so poor. Will use a professional business for my annual checks in future
February 2022 by ben kyte
Having read all the negative reviews, I wanted to point out my personal experience at this place was amazing and Mariam H was amazing.
December 2021 by Olwyn Thorley
Not good. Wrong prescription issued. On returning was told abruptly 30 days to come back. Another examination. Not sure if these are correct. One member of the team needs lessons in customer care
October 2021 by Paula
Arrived 3 minutes later, waited another 2 minutes to be seen. Then told they won?t do my eye test because I was 5 minutes late! Really??? For me that?s rubbish customer service. If Boots was late for my appointment I bet I would have to wait no matter what! I took my business somewhere else!
July 2021 by David Bradbury
Been a customer for 20 years. Arrived for an eye test today. They had the wrong time, wrong date, no apology and couldn't care less. I now have an appointment with Specsavers and you have lost my business. Reading other reviews, I am not the only one to have received such poor service.
