January 2024 by Terry Rodin
The car battery itself is great but I disagree with the procedure carried out by the technician when changing it. He removed the positive connection first, thereby allowing the possibility of shorting the ratchet handle to the chassis with the obvious results. Of course the negative connection should be removed first and re-connected last to remove that possibility.
December 2023 by Christopher Bone
I had bought my 3 year old a bike online from another retailer for Christmas and needed to build it. I decided this would be an easy process and started building 3 days before Christmas because there were build instructions and a video link. After getting started the instructions were based on a different bike and had parts that weren?t related to the bike I?d bought. After struggling for a couple of hours and nearly breaking the brakes on the bike I decided I needed some help. I put the bike in the boot and went to Halfords. I spoke to a lad called Aaron who duly consulted his colleague Tyler. Tyler stated that they were quite booked up with bike building and I could see this was true by the large number of boxed bikes behind him waiting to be built. After hearing my predicament he said he would try and fit my bike in over the weekend if I was willing to leave it with him. Anyway, less than 24 hours later the email arrives to state my bike is ready for collection. Can?t fault the service. I will definitely return to this store for any future cycling needs due to the customer service from Tyler and Aaron.
December 2023 by maurizio fasolilli
The staff are great, if one doesn?t know what you want, immediately finds who does. Excellent service
December 2023 by Viktoriia Drevniak
My experience of visiting Halfords in Altrincham left an unpleasant feeling. My son and I brought the bike on Sunday 17.12.23 at about 1pm. For repair under warranty (in this store we bought wheels, tubes for them and filed slime for their long-term use). Bicycle repair workers had to repair the rear wheel. They took the bike sluckly after looking at our receipt. They put it near the till... and said to come in half an hour. There were no visitors at that time. It wasn't a peak time to be very busy. After half an hour, my son came back for the bike and... they just pumped up the wheel without repairing anything. When he got home, he found that the wheel was flat again. How the child will get to school tomorrow, I don't understand. The two workers just took advantage of the situation that there was no adult nearby who would explain to them how to do their work. I'm not happy to visit this centre. I?m very disappointed. The guys don't want to work, they're just waiting for their working day to finish to do nothing. I highly do NOT recommend visiting this centre Halfords in Altrincham.
December 2023 by James Musgrove
Staff very helpful. Had a battery and winter check done today. Can't remember if I am saying his name correctly.....Prahi/Praha who did the check was very professional despite the -4 conditions
December 2023 by Elizabeth Robinson
Cashier could not find order with order number on computer - she went to find the item using my surname and found it so no problem but not sure why it would not come up on her computer
November 2023 by David MMD
3 years agoHalfords put my cheshish plate on my car .I brought paid for plates and they removed 69 plate from my car and I kept safe with my invoice.Today 4th nov.2023 I ring up to get a appointment told walk in it will be £8 TO REFIT Original plate eachI arrived at Altrincham in Manchester with everything to be told by receptionThey can't fit plates They not madeAnd even through I'm.in possesion of Original plates They took off They can'tTalk about fuming and no customer experience.The lady at reception who was not management made her decisionI left store sat outside rang halfords customer services no ??Thank you halfords Altrincham.
November 2023 by James Wilkinson
I?m sure you?ll get different service on different days but the staff I spoke to just really didn?t want to be there and weren?t interested in trying to help. Felt like I?d asked a younger sibling to help me with something.
November 2023 by Maria Teresa Smith
The guy who helped me change my break light bulb on 5.11.23 around 4pm (sorry I forgot to get his name). He was very kind, approachable, and well skilled. Thank you so much.
October 2023 by Gary Cheung
Happened at least 3 times and never find anything we need that we can see in their website... no point to waste time to go there and should just order from Amazon! end up also found that they are more expensive than Amazon!
October 2023 by F C
Rubbish service. Queues ignored, indifferent staff on the till, next time I?ll go to the local garage. Try and see things from a customer point of view not the whims of whoever is on the till
October 2023 by Anthony Josephson
Having not been in this store for a long time I've recently been in twice. Once for a headlight replacement and once for a quick bicycle service and repair for my 4 year old's bike. Both times the service has been exemplary, staff delightful and quality of products outstanding. Prices are competitive, or less, than other retailers or online stores. Very pleased indeed.
September 2023 by Jackie Hutchinson
Fantastic customer service today. I used the 10 point check for the first time and staff were extremely knowledgeable! All staff were so very helpful.
September 2023 by Adam Khan
Prahi at this Halfords store was super knowledgeable and really helpful when it came to checking my car over. Would definitely recommend this branch!
August 2023 by Jacklin Taylor
The whole process was easy from ordering on line and then fitting the number plates. The assistant went above and beyond. After I had the number plates fitted he took the time to explain Dash Cams and to recommend one for me. Excellent Service.
