October 2023 by Goatface Deluxe
Staff are just so rude and lazy, 45 minute wait whilst one staff member just counts money, no apologies,shut it down if you can't staff it properly
September 2023 by D B
The staff here are absolutely lovely and really polite and friendly, but the queue times are just ridiculously long. Every time I have come here over the past few weeks I have had to queue for at least 15 minutes. It?s even worse after 4pm. The place is understaffed and it?s frequently up to one staff member to serve customers as 15+ people wait in the queue. Go to another post office if you have the option to.
August 2023 by Tina
Doesn't even deserve 1 star. Extremely rude to me (young geeky guy with glasses) refused to take a special delivery letter as the system shuts at 5.15pm, it was 5.17pm and the sack was still there waiting to be collected by postman! reminded him they close at 5.30pm. Could not look me in the eye and kept ignoring me! RUDE..I hope you get fired!!
August 2023 by Nick Fountain
Went to get travel money, crazy long queue however a separate one for travel money, went to the counter to be shouted at by an extremely rude man, to be told it?s one queue. I asked the whole queue if anyone was waiting for travel money (which they weren?t) went back up to counter to be shouted at again. A complete jobs worth, with no manors / if it?s one queue sort your signage out, talk to people with a bit of respect or if you hate your job - go find something in a dark room where you don?t have to deal with humans!
August 2023 by muhammad maqsood
Doesn't deserve even a single star. 35min queue to send a signed for letter. Only one staffed window. There were staff around they will occasionally comes to other window see's long queues and vanish again.
July 2023 by Sarah Kelly
Today I went to the post office 3 times.The first at 9.15 when it opens at 8.30 - it was still shut with no explanation.The second at 10.45 when it was open but there was a queue of 6 people in front of me.The third at 12 when again there was a long queue.The last 2 times I was unable to wait as I had no idea how log the wait would be.This is totally unacceptable in the towns only post office - more staff are needed both to open up on time and work at more positions.
July 2023 by Kathy H
I queued 40 minutes to send a letter a few days ago. There was only one counter clerk (who was polite and helpful) but nonetheless it was appalling to have to wait so long. This is the only post office in Altrincham town centre and needs more staff.
July 2023 by S D
Once again, long queue, only one person serving - who was friendly and helpful, hence two stars not one. But really, for a main post office in a town the size of Altrincham the lack of staff is diabolical.
July 2023 by Gaz Fielding
Like many other reviews I'm afraid. Assistant was great and working his hardest. But only him on. Long long queues when it's just not necessary.
July 2023 by John Smart
Need more staff, queuing out of the door only 1 person on the counter
June 2023 by B T
Queuing to the stairs, second till closed once the clerk realised how many people he'd inconvenience by just leaving his station.
June 2023 by M Osmanpur
Awful customer service as there is always long queue and not enough staff!
November 2022 by Amena Shelleh
1 out of 5 tills open, queues, 2 staff doing nothing appearing to just be chatting whilst my toddler screaming in the queue
October 2022 by Ellie Toulios
There is one woman in this post office that is rude and abrupt, me and my coworkers do not appreciate this. I have never met someone in the customer service industry to be so short with people.
June 2022 by Jens Schlechter
Literally ran to the post office to send an urgent letter only to realise that they decided to close the shutters 2 minutes early (potentially more, I got there 2 minutes before their closing time). Considering that their opening hours are 8:30 - 17:30, I think this is VERY out of touch with wider society and peoples? daily routines, responsibilities and needs.What kind of business closes early!? Clearly comes to show this establishment and the postal service in general need an overhaul.
