November 2023 by Carol Broomhead
Shame no green milk !! So off to Aldi. Christmas huts put on car park, nice samples , fortunately only for 1 day, as we lose a lot of parking spaces
October 2023 by Mike Davies
Shop here regularly but today the woman on checkout called Rachel, had the most appalling attitude, her customer service was 0.I have to mention it as when your spending over a100 pound in store you certainly should not be made to feel like you have done something wrong
October 2023 by peteinthecity2020&mini
Went here on Sunday afternoon around 1pm.Busy store,went to cafe,busy but free tables&chairs.Those free tables full of trays from last customer.I ended up cleaning our table.Waited 8 minutes in queue,then 30 minutes wait for food to arrive.Lady behind us Waited 1 hour&she ended up getting a refund.Food was nice&nice enough staff(4 of them)Just don't get why tables weren't being cleared.Shopping experience was ok&all items we needed was in stock.
August 2023 by Deborah Hughes
Wanted to say myself and my son have just been in Tesco cafe and the lady serving on the til in the cafe is so nice, friendly and polite. Really lovely. The other staff all seemed really nice too and food liked and tasted lovely
August 2023 by K B
Yet another complaint for customer service! 26/07/23 at around 6.15pm.I was sent to this store by Tesco in baguley because they had the items I needed.This has been checked on the system. The older lady on customer service (Altrincham) wasn't interested and just said if they aren't there they weren't in stock.After further conversation, she did ask a young man to go and look .. he never came back. I was stood at the desk for around 30 minutes.She just carried on talking to colleagues.I asked to speak to the manager so the lady rang him/her who refused to come and speak to me as he/she was busy.The older lady on customer service then said "my manager would have only told you the same as me" she was very rude and clearly needs more training.This is incredibly poor service that sadly seems to be a common problem at Tesco Altrincham on the customer service desk.
June 2023 by nik erritsos
Every time I go half the cash self service tills are broken. Terrible obviously no concern to the customer.We spend our money in aldi or liddle now same quality cheaper and the tills work.
June 2023 by Michael Rodriguez
This is a large grocery store that has just about everything. It reminds me of a Walmart on just a slightly smaller scale, especially in regards to the clothing section which is mostly women's and children's clothes. They have scanners that allow you to scan your items as you shop and there are plenty of self checkout stations which allows for a very quick checkout. The prices are also very reasonable.
June 2023 by Curt Lam
Worst experience I have ever had in a supermarket. The lady at the customer service counter was extremely rude and unhelpful. She accused me of yelling at her while explaining why I had to return the spoiled milk. This woman let the whole company down.
June 2023 by Jacq H
All good, very bright & clean. Easy to find items and no queue at checkout.
April 2023 by Leigh Gregson
This experience was at the Altrincham Tesco Extra store.It was my first (and will be the last) time using the scan as you go facility.The hand held scanner was easy to use but when I went to pay and asked for help, things fell apart. I explained it was my first time, using this facility and I needed to be shown how to pay, one of the staff members on duty, Mr Muhammad Ali had to be asked, politely, three times before he decided it needed more than a blank look with a finger pointing to a payment machine.Then instead of helping, he said, "Random check" and proceeded to scan everything that I had already scanned, double checked and carefully put away. I asked why he'd chosen me.He just repeated, "Random check"Me, "Yes, I know that's what you said, but why me, when I was simply asking for your help?"No immediate answer, just the same unless po face and eventually another, "Random check" was spluttered.He had zero customer relations skills, and I ended up saying, "This is just harassment and if you want to hold me up on what's meant to be a fast way of buying and paying, then I don't want any of these goods, you can put them all back".Here's what he should have said, (a smile would have not have gone amiss) "Hello, my names Muhammad and I'd be pleased to help. This is how you pay for your goods and as it's your 1st time using scan as you go, would you mind if I just quickly checked everything?"My answer would have been, "Thank you, lets do that". Instead he caused a scene and gave very poor service. If I ever use Tesco again I'll make sure to use a proper till and that will also help keep someone employed.I blame Teaco, not Mr Ali who simply needs better training.
April 2023 by Tony Humphreys
Huge queues waiting to checkout. Six manned checkouts closed and ten self serve checkouts closed. Not a good customer experience. The management need to get a grip.
February 2023 by A K
A poor recent experience, due to Tesco pricing something wrong I was charged a considerable amount more for an item. I drove back to the store to request a refund, I got to the customer service desk and the two women who were on said they were closed and now going home, I checked the time and it wasn?t even 10pm yet (which is the time advertised for the desk to close). Of course frustrated that I had come out of my way I spoke to a colleague on the self scan who was very helpful and managed to find someone who could process the refund for me. I?m glad that my refund was processed eventually but if you advertise specific times for open and close you should stick to them!
February 2023 by Hall Meadow
Parking is easy and store is o.k. but I agree with comments on male toilets, they are not kept clean. There were 3 soap dispensers, one's disappeared and two haven't seen soap lately. Come on Tesco get to Aldi and buy some soap. Every little extra helps...
February 2023 by Neil Geddes
Always well stocked with friendly service. Great cafe too
January 2023 by your daily dose of internet
Fantastic customer service from Lee on the Quick Serve Checkout. Had a problem when paying he was so polite and helpful. Many Thanks Lee!
