December 2023 by Kev Jacko
Warning about Asda Awards. The customer isn't always right, apparently.Always shopped at Asda for main shop. Rarely had any problems. But today I was annoyed. I had £86 on my Asda Awards. Bought alcahol and gift vouchers. Went to till. Lady on till scanned it all in. Value £96. I asked how to pay for some of it with my Asds Awards. The lady on the till kindly did it for me on my phone. Created a voucher for £85. Then tried to scan it and it said invalid voucher. Went through the whole rigmarole of rescanning and calling supervisor over. Then had to go to customer service till. There I was told that I couldn't.pay for gift vouchers with my Awards. . And I couldn't pay for my shopping because it didn't amount to the £85 that the Awards voucher was for.. So I had to pay on my card. And I didn't want to use my card.Even though the woman on the till had told me to do it. I was angry because I had been advised by your staff and now its cost me money I couldn't afford to spend.Next time.I'll stick to morrisons for my wineSo much for LOYALTY CARDS.
November 2023 by Cath Pearce
Very good. Nice staff. Good produce. Fair prices.
November 2023 by colin matley
Typical ASDA store, everything you need and generally at a reasonable price
November 2023 by Annie
I was at your Store yesterday to purchase Cakes and Doughnuts for my Cancer Charity Event. Sharon at your check out couldn't have been more helpful and friendly. She even bought a box of Cakes for my Event. What an absolute wonderful example of Customer Service. Sharon, thank you so much. ?????
November 2023 by James Whittaker
Ordered on uber eats waited 2 hours absolutely nothing not even picked I rang them and they put the phone down on me twice
September 2023 by helen lomas
I did not have a good experience. Firstly all the chilled snack aisle was empty. The home/kitchen selection was also bare. Bins overflowing as security guards sit on their phone. The rewards app is where it all went wrong Mr/Ms Asda. Having to sign in at the till is highly stressful. Why does it keep doing that? Not only that but if you have to then reset your password you have to call the helpline which is not open in the evening. Also not being able to reclaim points that may have been missed because of these issues is enough to make me stop shopping here. Why would you not allow people to claim their rewards at a later date? Bad customer service if you ask me. Anyway.. the member of staff Hazel was brilliant. And your plant based coleslaw is great too.
September 2023 by Buggy Man
Egg was raw at cafe this morning, toast was not well toasted as asked for.Coke machine has tendancy to be out of order always.Need private booths here, it would bring more customers. Too many obese ladies gazing around whilst chewing.
August 2023 by I am Groot
It's amazing how fast a store like Asda can go downhill so fast. Store is looking like a little tatty, aisles are depressing and range of goods looking decidedly sad. Products in the bakery and cooked meats departments particularly are of a decidedly reduced standard to previous ranges. Cafe disappointing and toilets were in a very poor condition. Beggars outside entrance also not a very good introduction to a shopping visit. Other supermarkets in Ashton/Stalybridge area offer a far better experience.
August 2023 by CARLA ALLEN
Love asda shop there all the time some great products there
July 2023 by paul e
Called in Asda eastlands again for a coffee and sandwich, and as the last few times the coffee area is still infested with flies, especially on the milk jugs spouts. I have reported this problem a few times to the staff who have said that they would sort it , but obviously they haven't. Also the floor is covered in bits of food that seems to have been there all day. Let's hope the food inspector pays a visit soon.
July 2023 by Anna Wazna
Great shop to buy near enough everything for your daily, weekly, and monthly shop.They also sell clothes (GEORGE), games, dvds, small home appliances like kettle, microvawes, etc.Inside asda, there's pharmacy and opticians, toilets, and MusicMagpie kiosk to trade in your phone.You can scan and go in this store which helps with queuing to pay.Asda also started the rewards app, which helps if you shop a lot.
July 2023 by John
Customers are allowed to scan their own bags when requiring one, when buying shopping and a bag....the store itself is neither overly busy and it's not weekend.....so if someone has gone to the honesty in scanning and willing to go to the effort of paying for all other items. I'm sure that they have the ability and morale about them to scan a bag tooHaving spoken to customer services about it and security today. They are of the belief that a customer can be trusted to buy a bag (30p) please ensure the lady on self service at 2.40pm Thurs 29/06/23 knows this and doesn't lie to customers saying it's an ASDA policy.....because it's not been highlighted nationwide if this is the case and not all staff are aware of it. Meaning it's not a policy at all. I had to go up and down following this member of staff because she wanted to scan my bag in herself and was busy dealing with other things at the time as there had been a spillage of eggs on one of the repos terminals.Just because a customer is wearing a hoodie, doesn't mean they don't have the funds to buy a bag or morals to pay for one either.....that's why this store has bad reviews, staff!!!!
June 2023 by Ania Wazna
Great shop to buy near enough everything for your daily, weekly, and monthly shop.They also sell clothes (GEORGE), games, dvds, small home appliances like kettle, microvawes, etc.Inside asda, there's pharmacy and opticians, toilets, and MusicMagpie kiosk to trade in your phone.You can scan and go in this store which helps with queuing to pay.Asda also started the rewards app, which helps if you shop a lot.
June 2023 by Numan Malik
Have been a customer since it opened on Cavendish Street.After the attitude received from Abid on the self scan, we will never spend any more money here again. Clearly, he should not be in a customer facing role.Full details were provided to the customer services manager. Will also be sending details across to your head office.
June 2023 by Joseph Alexander
Don't know why anyone should hold any criticism against the Ashton branch of Asda , I found them very helpful and very polite, more so round the self service tills, regards to all the staff and management ,