December 2023 by Anna S
I have been in lots of b&q in my life but this one so far wins reward ?attitude of the year?. We were trying to get a refund for a shower tap as our grandpa didn?t like it. It was fully working and never used in the box we got it from. Now the manager-middle age women, dark hair was saying that cooper was missing! Since when do you sell taps with cooper included? We were trying to explain her that it was not included and it even say on the box however she wasn?t having any of it. You should start recording your staff as it?s customer service stand up comedy ?. We went to Stockport branch and they didn?t had any issue with accepting our return with friendly attitude. We are constantly using b&q and never been treated that way before. You need to train staff in this branch as they don?t know how to provide professional customer service.I?m disgustedly with the way we were treated? We won?t be coming back to this branch for sure?
December 2023 by Zrnho Correy
Everything you need for D.I.Y you can get in here Friendly staff Excellent location free parking as well.
December 2023 by Helen Ellison
On 14th November we returned an inside door as ordered wrong size! Ty the Deputy Manager was very understanding and helpful in making this a painless task and refunded us the full amount. We had already purchased a smaller door from their B&Q store a couple of days earlier. Thank you Ty for your professionalism.
November 2023 by Mr F Fox
Normally a good store, but completely embarrassed by the attitude of a busybody till worker. She was rude and snappy to several people and decided to pick on me for daring to take a short amount of time getting to my wallet after helping someone else pick wood out of the junk "donation to charity" pile. They walked out without paying a donation and she shouted out loud "it's not free" to me, when I hadn't got to my wallet yet, presumably because I looked like a soft target. Will avoid bothering shopping here in future.
October 2023 by Odunayo Adebusuyi
All your DIY tools at your finger tips. Including all your kitchen accessories, bathroom accessories. Your one stop for building essentials, electrical accessories as well.
October 2023 by Waled AL-KOUD
( Thank you to Annabelle )Good and big DIY WAREHOUSE Who doesn't enjoy going around a DIY store? Excellent stock.PLEASE I really appreciate it if you go there and good match prices and the queue is not gonna take long and be served very fast would like to thank Annabelle for helping me out with the paints and took her time with us THANK YOU SO MUCH ANNABELLE again please go visit there.
October 2023 by dizzyjosephine
DO NOT PURCHASE A BATHROOM FROM B&Q. Almost a year down the line and after so many emails from B&Q promising that a fitter will be sent out to put right the mess that they caused in first place, I am left with a substandard bathroom. The bath moves, the sink and toilet have been fitted in wrong place, different skirting boards on either side of door, no sealant around bath /shower plus too many 'finishing ' issues to list. I have had to resort to contacting Trading Standards and also take legal advice. AVOID .
October 2023 by Hollie Walton
We was served by a lovely man called John in the wood department. He was really gentle and easy to approach, he?s an asset to your team?
September 2023 by Sylvia Glenn
Needed to change tiles but had no receipt. Lady at return desk was so helpful. Thankyou ?
August 2023 by Michael Taylor
Staff helpful and friendly. Found items I wanted at reasonable prices.
August 2023 by Hav Peniel
Helpful staff Stephen..Chelsea, Alex,Would have gone away thinking there was no stock of a certain item but Stephen got it down from their warehouse..showroom is a different story
August 2023 by Piotr Blazewicz
I found nice promotion in store, so I ended up with two storage shelves. Nice and helpful staff as always ?
August 2023 by Bert Gregory
DO NOT HIRE THE VAN FROM THIS SITE.Hertz tell you to contact a member of staff to record your registration. I did this and have still ended up with a parking ticket as the Member of staff (Wendy) did not pass my details over!!!!Paperwork was also missing from the inside of the vehicle.Don't bother with this site. Go to a different site to hire the van!
August 2023 by Cath Pearce
Most of what we went to look at was quite expensive. We were trying b&q thinking that we would be able to get everything under one roof but were put off by the prices and decided to shop around.
August 2023 by David Hawksworth
Overall it was a great visit but the items I needed were not stocked so had to look else where