November 2023 by Laurie Galley
Staff were friendly and efficient. I was seen on time. The only downside was being told if I had photo taken of the back of the eye there was a charge of £25!! . I regarded this as extortionate seeing as whilst having coffee with my friend just before my appointment told me she had her eyes tested the day before, at Specsavers and they charged her £10 for the same thing. I was therefor expecting a charge of £10 not £25, Needless to say I declined.
November 2023 by Bretta Berry
Knowledgeable and friendly staff, answered all my questions and concerns
November 2023 by Philip Hilton
Perfect service, optician excellent skills and Boots optical staff very friendly and professional
November 2023 by christine casey
quick and easy. everything explained, clear and easy to understand...good advice given
November 2023 by Julie Oswald
Staff were friendly and professional. Basically the people not the product make the experience
September 2023 by ken Hartshorn
What a lovely store and a great team. I can't thank you enough for everything you've done for me and my family over the years.My newest glasses are the best I've ever had.Thank you to Julie, Paula, David and Emma.
April 2023 by Brother Reg Pfg
Don?t be late!I arrived 5 minutes late for my mother?s appointment and was told that they would not be giving her an eye test. My mother is disabled and has difficult walking. On the day in question she was having a bad day and it took her longer than usual to get from the car to the opticians. The receptionist and the optician were both very rude, the optician walked away while I was still talking to her! I will not be using this branch again, or any other Boots optician, and I urge others to think twice before giving them any business. It would appear that they have abandoned customer care in favour of restrictive rules and procedures.
August 2022 by Stacey Brophy
Shocking had one women that was amazing when my sons glasses broke rang Trafford centre sorted them. Broke again and the lady refused to sort them and said we had to go Trafford centre even though they had done it before. Went to the Trafford centre and they said they should have done them and that they were being lazy. Still no glasses for my son. I?m just going to get his prescription and go vision express as had no problems there with my daughters.
April 2022 by Brenda Scanlon
What can I say. My first appt with Boots Ashton was in as in September after I noticed my eyesight had deteriorated after several weeks. I booked an appt and was told my cataracts were advanced and ready for removal and I had to book an appt with a different optician to carry on with the procedure. This appt was booked and subsequently on four consecutive appts.as there was no one available to do the appt. This was Sept. In Dec. I got an app. With Optegra who were fantastic. The follow up apptbatbBoots and next referral went as planned. The op. With Optegra was again great. Next plan was a appt with Boots for a follow up and new glasses. This was made. Guess whatT. Week before appt it was again cancelled. And made for June. As hopefully agree I am furious. I am lucky that I can see, but I will never ever go to Boots again. They even suggested I could go to another GBoots branch for an earlier app.. why should I have to do this when they have messed me around . Plus my nearest branch of Boots is either Oldham or Manchester and seeing drops would be put in my eyes would give blurry vision I can just see Mee walking up market street Manchester.. No amount of sorry works. Management needs to make sure more opticians are able to do cataract referrals and not just one appt per day.I am very very disappointed with Boots Opticians and can honestly say I will never ever go to them again. Also I have contacted friends and family with my experience to pass on etc. at the end of this Boots Opticians arevRUBBISH.TThere was no onNe available
March 2022 by jane lumb
very disappointed , with customer service , they just wanted to up sellquoted £60 more than advertised by the assistant , eventually a different assistant agreed the correct price, first assistant was then stroppy with me because id gone over her head, not very professional at all, the actual glasses were fine , it was just the service
February 2022 by Bin B
Customer service was excellent, a slight but annoying issue with my glasses was resolved by the 2 ladies serving.Great selection of glasses are displayed, and based on the service received, I'll be returning in future.
August 2021 by Tracy Dunks
Amazing service as always. Julie and heather so lovely and caring and the optician who saw me was lovely ???
July 2021 by Emily Napier
Staff were all very friendly and the appointment was very easy to arrange. Julie talked me though the appointment process which put me at ease as it?s been a while since my last opticians check up. Julie also helped me select a lovely pair of glasses which were right for me.
January 2019 by Harry Rowley
Called in today problem with my glasses asked could they do anything about the metal rash there product gave me they said put clear nail varnish on the glasses in paid a lot of money for there faulty products never again
September 2018 by Siobhan O'kane
Friendly and helpful staff
