April 2020 by Garron Frith
It was a great shop however it?s closed down
March 2020 by Garron
It was a great shop however it?s closed down
March 2019 by Clair Ridley
Took my money but never despatched the item. Telephone number does not work and they do not reply to emails. Reported to PayPal.
March 2019 by JSimons07
Never received the item I bought online and the company was uncontactable via email or phone. Only got my money back through pay pal after 2 months!!
March 2019 by Jessica Lubberink
DO NOT SHOP HERE. THIS SHOP IS A SCAM- id give no stars if I could. Took our money, and never received the goods, never returned emails, never picked up the phone.
February 2018 by Maria Roberts
Excellent shop and service really good products at a good price often have good discounts. Can highly recommend.
December 2017 by David Williams
quality gear. loads in store and if not they'll order it in to sort you out. great place and great prices. highly recommended
July 2017 by Vandra M.
i have been a customer at this shop for over 50 years. i have always had great customer service from Mr. & Mrs Holloway, and then John and Michael their sons. It has now been taken over as they have retired. I ordered a suitcase , middle of April. i was told it would take a week, so i paid a deposit, and waited, and waited, and waited. every time i phoned the shop, was told it would be another week, and another, and another. I contacted Samsonite directly in mid July, and was told that the actual suitcase i had ordered had long been discontinued. i phoned Holloways and told him, and he said "yes, i have just found out they have not got any more". I went into the shop (by this time I had been in the shop a dozen times, trying to find out where it was), and picked a different case, which I was told was definitely in stock, and would be in within the week. That was 2 weeks ago. I asked for a refund in this time, and I have also been waiting for THAT for 2 1/2 weeks!!! Anyway, the suitcase still hasn't arrived, I am due to go on holiday in the next couple of weeks, and wanted this case especially for this particular holiday. The customer service at this shop SUCKS!! He has had my phone number all the time, and hasn't once called to tell me why I still haven't received the case. I have phoned him 3 times a day for the last 5 working days, and he won't even pick up the phone. not very good when you are running a business. I am done with this shop now. Don't buy anything from there, unless it is in stock in the shop...you will wait forever!!! I am sure John and Michael would be horrified to hear what is happening, especially when the shop has retained the good name of Holloways. I have had to get the credit card services involved now, to get my deposit (£200) back. Not happy at all.....
September 2009 by Rachel W.
As a handbag freak, I tend to visit this store often. Or just to walk past it and then drag my fella to the window to gaze at the Radley and Kipling bags and comment that this holdall would match my purse and bag and therefore should be bought! Sadly, he never falls for it. Clever Boy! But I always do it no matter what and it has become a healthy habit I think. Never deprive a girl of her handbags! So this little shop feels like something off Harry Potter inside. Like when Harry gets his first wand and the shop clerk is pulling things out of boxes on shelves. It is just like that. Magical yet cleaner. They are famous for their Radley bags and have some special collector ones in there. They stock Kipling and all sorts of other brands. They have everything you need for luggage or purses. What is special is that if you cannot afford the bag, they reserve it for you and you pay so much off a month. Fantastic for Christmas presents or just for yourself. GO and have a look at this wonderful shop!
