May 2023 by Chez Vanilla
absolutely brilliant service, answered my queries with patience and sorted me out. I've used before and will use again. Locks are good and proper and the extra keys FIT, which in some places they don't, so they cut well :)
April 2023 by Google user
Fantastic service from these guys! Placed and order and upon delivery there was an error with the products, the team sent out the right products straight away. We had actually moved house in the mean time and when the driver came to deliver (to the old house) he called and found out the new address and delivered it over to us! Things do go wrong but it's how you rectify them that shows and this company got it bang on! Highly recommended.
April 2023 by Sarah Evans
Fantastic service from these guys! Placed and order and upon delivery there was an error with the products, the team sent out the right products straight away. We had actually moved house in the mean time and when the driver came to deliver (to the old house) he called and found out the new address and delivered it over to us! Things do go wrong but it's how you rectify them that shows and this company got it bang on! Highly recommended.
April 2023 by Alan Colgate
Ordered a cylinder lock and additional keys. My order was processed quickly and despatched via a decent delivery partner. Great value and service, thank you!
March 2023 by David Hill
I ordered 6 meters of gasket seal for my moms rear door, great quality and was well kept up to date with my order, arrived very quickly, would definitely recommend .Thank you.
February 2023 by Mike Gilbert
Needed to replace a cylinder lock and a quick search led me to Truly PVC. They offered a perfect solution with a quality product easily ordered and rapidly despatched, received the next day. Competitively priced quality goods what more can you ask for. A very satisfied customer and would recommend them without hesitation
February 2023 by Toby Bacon
Fantastic company. Items arrived slightly damaged from the courier's despite substantial packaging, and they bent over backwards to get a replacement ready for me to collect the same day so I could finish the job.Will definitely use them again.
January 2023 by steve malyon
This is my second order. The reason for that is that the first order items were delivered early, in good condition and my customers were impressed too! The second order was just the same. If I need anything along the same lines I shall do the same. I thought the door barrels were a good price and of good quality material, especially with a ten year guarantee.
January 2023 by Steve Bateman
Great choice of Eurolock cylinders and very flexible about the number of duplicate keys I could order with the Yale 3-star - the ONLY online store that offered that flexibility. Very quick shipment. VERY impressed - THANKS!
January 2023 by John Whatley
Restores one's faith in the meaning of customer service! Easy to order on line with very reasonable costs and shipping rates. Had cause to telephone and amend an order, which was accomplished with their first class assistance. Highly recommended.
December 2022 by Ian Hoffmann
Great service. my 1 year old lock started to go wrong, they sent replacements very promptly. will definitely use again
December 2022 by Aaron Stock
Went into two lock shops locally and got quoted £120+ for some keyed alike 3 star euro cylinder locks, ordered some from Truly PVC for a third of the cost on Friday morning and had them the next day. 5 star service.
December 2022 by just me
Needed upvc door bottom panel urgently and tried loads of other uPVC supplier all said to order and several days to a few weeks . These guys had them in stock .they have a shop and warehouse in different locations just a few minutes apart . Warehouse didn't take payment but quickly did it over the phone and collected my panel .my customer was very happy his door is now secure now . I had another supplier who said they had it in stock and when arrived they said it was a two week order . Really annoying but happy found these guys will try them for door quote next time .
December 2022 by Andy Cannon
Excellent company to deal with. They phoned me up to make sure an order I'd put online was correct. Quick delivery.
December 2022 by Marcus G.
Based on my personal experience? On no account ..I REPEAT ...ON NO ACCOUNT TRADE WITH THIS COMPANY. The "ceo" a slopping shoulder character called TONY BENSON, ( his personal email is :
[email protected]) has absconded all responsibility for customer service and apparently considers his company to be big enough to be beyond the reach of the UK Sale of Goods and Services Act. My having received my small order, which was smashed to pieces due to his warehouse staff utter incompetence and total failure to pack it correctly, I contacted his company sending clear photos and was told I would get a refund. However, the refund I got was minus the cost of VAT AND DELIVERY. I Then reminded them of their obligations stating that I should not be charged for a delivery of totally unusable goods and also as the order had not be supplied " fit for purpose and as described" nor should I have to pay VAT. To date this character and his ludicrous staff who no doubt are under instruction from him, TO NOT REFUND THE DELIVERY CHARGE EVEN IF IT IS THEIR FAULT DUE TO THEIR CHOICE OF CARRIER AND THE APPALLING PACKING BY TRULYPVC STAFF, have refused to refund me the cost of delivery and the vat element. Clearly the attitude is that small orders are irrelevant, and this Tony Benson "ceo"considers it perfectly normal to charge a delivery cost and VAT FOR GOODS FROM HIS COMPANY THAT ARE TOTALLY USELESS DUE TO HIS INABILITY TO CONTROL WAREHOUSE PACKING STAFF. So based on my personal experience of TRULYPVC....ON NO ACCOUNT TRADE WITH THIS COMPANY
