March 2024 by Nate
Minimum joining period is 3 months, so we cancelled on the day we joined (with intent to switch to annual membership after starting a new job). The cancellation wasn?t processed, we had to chase 3 times and it took 3 weeks for this to be actioned.Signed up for Health MOT. First attempt was cancelled. Second attempt was run by Fitness Manager who then left the company and didn?t complete the programme. Third attempt was also cancelled. We?ve now given up trying to get one set up.Classes are usually booked up well in advance, difficult to get a place on any.The gym is often hot due to the air conditioning not being used.Weights often left out and changing rooms messy.We attempted to raise a complaint with head office after being let down by the gym but so far it?s been 2 weeks and we?ve not received a reply despite being told we?d receive a response within 48 hours.It?s a real shame as it has the potential to be a great gym. It?s local to us and has great equipment. However it?s poorly managed. We?ve encountered issues with sales staff, reception, trainers and head office. Under the right management they could really turn this around however they currently have no interest in listening to members. We?ve given up expecting a response and will be leaving as soon as our membership ends.
February 2024 by Atif Mahmood
To Whom It May Concern,I am writing to express my extreme dissatisfaction with the experience I had at Village Gym Ashton earlier today. As a regular patron who frequents the gym daily and pays a substantial monthly fee of £65, I expected to be treated with basic courtesy and professionalism. However, what transpired during my visit was nothing short of outrageous and completely unacceptable.Upon entering the gym, I approached the receptionist, as I do every day, to sign in. Despite providing my name and date of birth, the receptionist claimed she couldn?t find my information in the system. After repeating my information, I requested a towel, a simple request considering my regular attendance. Instead of addressing the issue calmly and professionally, a staff member intervened with an attitude, resorting to swearing and displaying aggressive behavior.Not only was I subjected to verbal abuse, but the situation escalated to the point where this staff member was on the verge of physical confrontation, completely unwarranted and inexcusable. What?s even more appalling is that when my mate intervened to defuse the situation, they were the ones met with hostility, while the aggressive staff member faced no repercussions.This type of behavior is utterly disgraceful and reflects poorly on the professionalism and management of Village Gym Ashton. It is unacceptable for staff members to behave in such a manner, especially towards paying customers who deserve to feel safe and respected within the facility.I demand immediate action to rectify this situation and ensure that appropriate measures are taken to prevent similar incidents from occurring in the future. Furthermore, I expect a formal apology from the management of Village Gym Ashton for the distress and humiliation caused by their staff?s actions.I trust that you will take this matter seriously and implement the necessary steps to uphold the standards of professionalism and customer service at Village Gym Ashton.
February 2024 by neil walker
Great Spa. The gym is a little overcrowded though and no air con. Staff are very helpfulDiscount at the bar and grill!
February 2024 by Daniel Faustino
Great facilities and staff very welcoming !
February 2024 by damian glynn
I've been a member just over 12 months at the Village gym and have to say it is a great place to train and has excellent facilities, the membership is good value for money, especially if you take advantage of the classes that are available, included in your membership. Attending the classes has been a lifestyle change, making new friends, motivating each other when the going gets tough. The staff are friendly and go above and beyond to support you in your fitness journey. Attending personal training and classes by Charlotte Robinson and Pete Blacklock have encouraged and helped me set and achieve goals I would have never thought I could do. I am very happy with the results.
February 2024 by Dappa Manc
expensive , always something not work ,
February 2024 by Lucas Smith
Stacey and Natalie were very helpful
February 2024 by Colin Stone
Most accessible parking is abused by none blue badge users. If you are disabled don't expect to have a space.However despite raising the issue on twitter and in. Person 12 months later no action has been taken to enforce the rules
February 2024 by Heather Lawler
Changing rooms need a facelift
February 2024 by Kate Xx
Great place, clean and friendlyPerks are great and even offer health access.
December 2023 by Rana Uzair
Great experience
December 2023 by Dave Copperfield
The Changing rooms are a messThe management needs to invest into Repairs rather than discounts and offers to attract more customers and run the place into further mess
November 2023 by Fraser Walker
Went in to sign up for a membership and was given top class treatment. Chris was a star, natural warmth and friendliness throughout, credit to the business
October 2023 by Joanna Kowalczyk
Great place to relax. Gym, swimming pool, jacuzzi, dry and wet sauna. I try to visit regularly.
September 2023 by danny g
Been a member for a long time, gym has gone very down hill over the years. Everytime you go it?s packed male changing rooms are filthy and smelly. The gym it self is designed with no windows what open and for a very long time the owner is a skin flint who has the air con turned off all the time surprised there?s not a safety law. Let me remind you membership fees I?m paying 50 quid a month for a hot box training room what?s packed with groups of men and stinks disgusting.I see the owner responds like a Chinese bot no surprise nothing genuine about it at all.
