November 2023 by Natasha Walsh
Amazing gym, classes have been updated and are In view on tvs within the gym also on paper on the reception desk, friendly staff and also welcoming, the pool area gets deep clean every night before they close that?s why it closes 45 minutes early, can not complain whatsoever, I would definitely not recommend as a storage unit when your not using the gym or pool area or being there in general, overall a great gym to go to ?
October 2023 by Zain Akhtar
Sauna was switched off at 2.00pm when closes at 4pm. Swimming pool was freezing cold is usually warm. Jacuzzi was also cold is meant to be warm .
July 2023 by Sheraz Umar
I joined Burden Fitness Academy in Bolton, but my experience has been quite disappointing. The staff lacks friendliness and respect towards members, which creates an unwelcoming atmosphere. Additionally, the gym's facilities, particularly the steam room and sauna, are in poor condition and fail to meet the standard.The timing on weekends is another concern, as they close at 4 pm on both Saturday and Sunday, and shut down the Spa and sauna 45 minutes before closing. Moreover, I had an unfortunate incident where the staff removed items from my locker, claiming that overnight storage is not allowed. When I asked for my belongings, they couldn't locate them, and there was no proper communication regarding the policy. I had to purchase another lock myself, and to my dismay, they didn't even apologise for the inconvenience caused. I was never informed about the need to remove items before leaving the gym. If it weren't for the advance payment I made, I would never consider returning to this gym.I hope the management addresses these issues to improve the overall gym experience for members.
July 2023 by Supermodel Dave
Badly managed gym with potential to be better. When customers wanted later finish they made it earlier, 3:15pm close on weekend now. After a couple of years of filthy conditions cleaning staff are now getting on top of things. Lots of things break pretty regularly, or are closed to save money. When I was there today the steam room was broken, the heating was off so all showers and pool were freezing, the sauna was at about room temperature, and the air conditioning in the gym itself was off. Such a shame because with a decent manager it could be a good gym.
July 2023 by Mohammed Raheem
Poor gym. Shocked that management haven't spoken to Asian/African member of staff at reception about his awful and extremely unprofessional appearance. Hair always looks like he's been electrocuted!!! What is going on with his hair? Seems like a Halloween character. He should comb/tie his hair instead of walking about like an absolute freak show. He's the 1st person you see at the gym and he instantly puts you off. Never smiles, miserable, no personal skills and scruffy! Good thing kids aren't allowed or they'd be frightened to death. Management have a word!Gym floor itself is ok. Decent size and equipment. Opening times on a weekend is pathetic! 4 o clock?! Please change.
July 2023 by David King
It?s not terrible but it could be so much better 9 different managers in 2 years classes that get cancelled very often no apparent direction to improve?. it?s a shame because there are bones of a great gym 2 big studios and even a pool that?s open all,the time
June 2023 by Dom
Average gym. Needs some investment. There is always something broken. Steam room has been broken for weeks, aircon doesn?t work and the equipment is generally pretty worn out.
June 2023 by Joe
Average gym. Needs some investment. There is always something broken. Steam room has been broken for weeks, aircon doesn?t work and the equipment is generally pretty worn out.
June 2023 by Matthew Wild
Wife joined this gym so she could train AND take the little one swimming. Except they?ve now made it Over 18?s only, and the only notice saying that is at the entrance. Nothing online, no emails sent. New management is great, except when they don?t keep you updated.
May 2023 by Uner Imran
Absolutely poor customer service, health and safety issues inside the gym with machines. Staff telling u to leave if u don?t like it. Steam hasn?t been working for weeks and is set to be not opened for months but nobody knows what?s going on. They close gym at 4 on Sundays and close the spa faculties 45 mins early to ?clean?. Not worth the price. If ur paying till the gym closes then why do u kick people out the spa 45 mins early?
May 2023 by Adam Hat
Decent gym, but opening times are poor, they?ll take any reason to close. Look at times before joining. Also they keep moving the machines around, with no thought process.
May 2023 by Khurram Mahmood
it's ok but facilities are often out of service e.g. steam, suana, etc. for ages so you pay for the service you cannot receive which is unfair.
April 2023 by Zahed Syed
The facilities are decent for the priceTbf but what made me give a low rating is the fact that the customer service is appalling. So you freeze membership for a month even though i am out of contract i get told its done then still get charged full price. Called up asked why and because i don?t know who i spoke to lovely lady called Debbie with a stinking attitude who hasn?t got clue how to speak and deal with customer queries is giving mouth fulls over the phone. Glad I cancelled membership now good riddance.
March 2023 by Mihai Daniel Firea
Great gym, great staff, jacuzzi, swimming pool, dry sauna, steam sauna, gym, classes all this for a more than reasonable price, been a member for at least 3 years, totally recommend
March 2023 by Kelly Davies
I found the day pass was a great price. However, found that the was some sick on one of the pieces of equipment.Gym equipment was not the highest quality. But it was great to have a day pass to use gym and swim facilities.Some of the reception staff did not appear to be good health and wellness advocates, which was quite off putting.Other than that, would i visit again. Yes i probably would.
