February 2024 by Lex C
Had a very positive experience today. Staff could not have been more helpful and friendly. It was clear that they understood shoes, shoe fitting and the stock and helped me to get a suitable pair of boots and even a nice bag. Thank you!
December 2023 by Sarah Johnson
Called into Clarks, Middlebrook with my Daughter and Granddaughter to get her feet measured.We were greeted by two very friendly staff but it was Callum who totally looked after her.His ability to talk to my three year old Granddaughter was brilliant, he guided her where to sit and spoke directly to her, telling her step by step what he was going to do, how he was going to measure her feet and then check the fitting of the trainers we purchased.He even allowed her to scan her own box at checkout.Such a fabulous experience and one very happy 3 year old with flashing trainers.5 star service.
November 2023 by Billy Bookworm
Not sure what age group or sector the shoe range is aimed at but it isn't those looking for well made sensible shoes. Found one pair to try. Hopeless staff. Don't help you try them on and check for fit. Don't measure adult feet only children apparently. Prices through the roof. I can see Clarks out of business soon.
September 2023 by Georgina Pilkington
Brilliant customer service had an appt booked and was seen early. I left my phone on the till by accident and they kept it safe until we could return to collect
August 2023 by Louise Pennington
Thank you Grace & Sara for helping David choose his first school shoes ?
August 2023 by christine brooke
Took my two grandchildren into Clark?s store in Middlebrook. We were served by Ria who was excellent. She listened to the children?s requests and spoke directly to them to answer and reassure them. Ria is a credit to Clark?s.
August 2023 by Leon Jones
I try to do walking 7 days a week, Exercise is very important to me. I have lost 22" from my waist doing walking over the years. I need a good walking shoe boot. For several years I have bought such great shoes here. The car parking is easy and 6 hours max. The reason at this time is the lure of the sales, Good Friday or New Year times. The Clarks store is big. It has wide choice. These three interests are the major reasons why I drive there. The staff are helpful and I try several on. My previous shoes were good for, as my pedometer states, over two million steps. I got, today with Black Friday, £35 off. In previous new year sales I had 55% off! It's just my shoes were in such a state I needed new shoes ungently and still got money off.
August 2023 by Ali
on arrival, around 6:15 pm the shop was closed on Saturday, even though shown on Google open until 7 pm. There were a few other customers not happy standing outside!!
July 2023 by Frances Lancaster
Served by simran/simvan?New to the job but gave us all her attention and brought her senior member of staff to double check the fitting
June 2023 by Veronica Yorke
Needed support shoes but my stupid feet but settled for comfy sandels .been able to get some shoes that fit me now .
March 2023 by Anthony Whitley
Very friendly staff. Quality shoes.
March 2023 by Joanne Rawlinson
Lovely caring service from the staff who helped me measure and try shoes on my grandson. Thank you
January 2023 by Shirley Flynn
Lovely helpful staff lots of choices and free carpark
January 2023 by Katie C
We went to the Middlebrook store today with our three children. Two of them needed new school shoes, trainers and pumps. We did have a bit of a wait but it?s a busy time in the shops this time of year. The lady that dealt with us was called Sarah. She was one of the best sales assistants I?ve come across. She was so patient with our son and he can be challenging at times. She made what is usually a very stressful outing a fantastic one. She is brilliant with the children. We found some shoes that the children liked the look of but Sarah also suggested some other options. Which fit the children much better than our choices. Really happy with the service today thanks to Sarah! Will definitely be coming to the store again and hopefully she?s working!Thank you
December 2022 by Jazz356
Babies first shoes. Young assistant had no rapport with my granddaughter, my daughter or ourselves, no explanation as too what shoes were needed for a baby just walking. When asked were these first shoes she was showing us shrugged shoulders and said no,no explanation of what we should be looking at. Got a full size difference in both feet which wasn't correct as we've had her measured before and didn't know how to put a babies foot into a shoe. What should have been a special experiences for us all was awful. We left quite upset and disappointed with the terrible service. If that's the way Clarks now train staff will go elsewhere.
