March 2024 by aminah babe
excellent
July 2023 by Donna Jones
Called here after having a cheque which was given to me by TSB after my account was closed. Usually I use the Salford branch,but I?ll get back to that in a minute. TSB Bolton wouldn?t help me even though they issued the cheque.So in here I go to be met by a lovely Asian lady Rukhsana, and Another lady who was also helpful. But Rukhsana stood out the most by how helpful and friendly she was. She went above and beyond in my opinion. And she?s a credit to H&T, I?m so thankful they managed to get this cheque cashed for me. I?d absolutely recommend coming here over the Salford store as the Bolton store and staff have the correct attitude and are friendly and willing to help. Where previous experiences with the Salford store has been nothing but attitude and rudeness. Rukhsana in Bolton I dealt with could easily go on and train staff in customer service. Thank you again Bolton H&T.
March 2023 by Lee Ivan
Really very bad experience.....?I bring a Rolex watch here and sold them, all the accessories are complete just only missing box, but they checked all the information and replied that it was lower half placing of the market sale, they explain need claimed to earn a reasonable level, so I get the watch back, and the method of making huge profits is really unforgettable to me, and I will never patronize this company in the future....??
March 2023 by Kim
Fantastic, friendly staff.I will definitely recommend to others. 5*
June 2022 by Sue Jones
What a brilliant shop. So helpful and cheerful.Will definitely shop here again.
May 2021 by Robert Stroud
Staff are trying their best to deal with the public but the shop is often overfilled with customers with no social distancing observed and many customers not wearing masks.This is not helped by the fact that the managers spend a lot of their time outside the shop smoking and not helping the other staff at all.Very sad that the managers are chasing profits and ignoring public safety in these difficult times.
May 2021 by Dawn Bracken
I just want to say that the staff here are lovely very helpful and if you ever come accross Nicky shes lovely very caring and will go extra lengths to do what she can do for you thank u so much Nicky for your help your a godsend thank you
April 2021 by Ann Shorrock
We had a watch left to us by an aunt , my brother went here last week with the watch and was given a price of £150 for selling it provided we have a new battery fitted into it and so my brother came away with the watch . I had a battery fitted into the watch and went back with it today . The gentleman I spoke to took photos etc , i told him that my brother had been quoted £150 . His quote was only £100 , his explanation for the difference being that it must have been someone else dealing with it last time , I am annoyed with myself for not replying " so are you saying if I had gone to a different member of staff I would have received £150 ? And because you are dealing with it I am being offered £50 less " I should have walked out , I wish I had but the thought of having to travel into Bolton again with a watch I had no use for put me off . I won't be going into the shop again , the quoted price should be based on the value of the item and should not vary depending on which member of staff you go to that is ridiculous . I can't remember the blokes name , he said he had only been there for 3 or 4 weeks , it was a female member of staff that quoted my brother .
April 2021 by Geoffrey McDonald
I have used Bolton branch and i found the staff extremely helpful and polite and friendly SUE,HELENA, NICKY FANTASTIC.Because i have COPD they were very aware of my condition.BRILLIANT STAFF
April 2021 by Sheila Benson
Staff very friendly and helpful used them on many occasions if you have gold it does come in handy when times are hard if you pledge sensibly you will never be broke a good investment if you work out the interest and dont take what you cant afford to pay back then it works just fine and you will still have your gold for another rainy day and special occasions to wear it