October 2023 by Michael Slater
Dreadful service and totally incompetent. Said they have processed prescriptions when they have not. Had to change chemist after they failed to process an order on 2 occasions
December 2022 by Pee Manning
Friendly helpful staff at the chemist unlike the doctors section!!
October 2022 by Dianne Collier
The staff in here need to actually stop chatting and serve customers,there were 6 members of staff today and 3 people waiting to be served ,but none of them seem interested..and it's not the 1st time.I've now changed my pharmacy as the only reason I've given Harwood 1star is the fact they are open until 11,pm..Apart from that it's shocking.
December 2021 by Hannah Lees
Absolutely shocking practice! Whatever you do, GO ELESEWHERE, their customer service is abysmal, receptionists think they?re all know-it-alls. Different doctor every time you go. Ended up reporting to the Ombudsman.
March 2021 by Gareth Morris
Rang up to ask about the flu jab, was told to come down at 3. Turned up at 3 to be told that the pharmacist giving the information was incorrect and that the current one couldn?t give private prescriptions.Aside from this, attitude from staff needs improvement (the woman who served me rolled her eyes at my request for a copy of the complaint procedure) and communication procedures need an overhaul.Avoid if at all possible.
March 2021 by madjock82
This little place is great was after some stuff for my son 9 months old at 8pm at night on a sunday they help me out will be using them again
July 2020 by Brenda Smith
Their always so busy but nothing is to much trouble and they?ve always been very helpful towards us. The lady in the pharmacy has gone out of her way to sort my Neighbours medication to be delivered every week and is always at the end of the phone if needed. Lucky to have this service on our doorstep.
April 2020 by Elaine Forester
Travel clinic open until 11pm unless you want to get a vaccine. They couldn't accommodate vaccinations after 6:30 PM which isn't much good when you work full time. The late night opening was the reason I'd ordered vaccines from here in the first place and the inability to deliver the vaccine after 6:30 PM wasn't made clear when I ordered and paid for the vaccines. I was told that they'd called and left a message on my phone to ask me to come in before 6:30 but this absolutely was not the case (the message must have been left on somebody else's phone - the advantage of mobile phones is that you can check your call list).Update: Following on from this complaint I spoke to the pharmacist and they were very apologetic and accommodating. Customer service following a complaint was very good.
June 2018 by Lauren Mitton
Got a prescription for iron tablets on the 12th March, when I went to pay the girl behind the counter said â??oh you donâ??t have to pay, itâ??s on maternity exemptionâ??, my exemption had run out so I corrected her and paid for the prescription (I have proof of purchase from my online bank statement). Came home today and have received a £52 fine for â??claiming exemption that I wasnâ??t entitled toâ?!!! Absolute joke!!!
January 2018 by Kaiya Khadijah
Absolutely brilliant Pharmacists and supporting team! Outstanding advice service. Unfortunately Iâ??ve had to change my GP from there but will still continue to use the pharmacy. Extremely valuable service our community needs!
