April 2023 by Daniel Khameeree
Very helpful staff, staff members going above and beyond for me.
April 2023 by Fen Chen
Very friendly and helpful staff
April 2023 by William
The staff are fantastic! Despite the lack of them, Julie helped me achieve more in 5 minutes than 20 emails, 3hrs on the phone with an Ai robot and call centre staff whose sole job is to direct you to online banking that doesn't have basic features such as generating a statement on a new account. Julie is a legend.
February 2023 by Pauline Schofield
Absolute terrible bank 45 minutes to see a cashier
February 2023 by EB K
Sorry ladies couldnt find a testimonial page on your website, hope this gets picked up as you must get commended for your excellent customer service. Vicky and Michelle at Natwest Bolton were excellent in going out of their way and ensuring my Chaps payment went through on time. I got asked as I entered the Natwest Bolton branch what my nature of business was and as soon as they realised I was cutting it fine with the que and length of time I would have to wait they decided amongst themselves selves that they would assist me immediately to ensure my Chaps payment would be made before the cut off time. That is excellent and gives me faith that excellent customer service still exist. Well done to both of you. A satisfied customer.
December 2022 by Rafik Mohamed
Hi I was greeted by Bev she was very helpful amazing Customer Service Thankyou
December 2022 by Reza Gh
Very poor service on all areas of personal banking that I have use for.
October 2022 by Umar 12
Wait time is ridiculous and the place is run very inefficiently. Will be changing my bank
August 2022 by K C
Queue is always miles long to get to the counter. The building looks very nice though.
August 2022 by lisa wood
Please take the trouble to update your opening hours very frustrating!!
June 2022 by Zimnako Hassan Sleiman
Very helpful staff and a great bank.
February 2022 by Amy Griffiths
To computerised.Unless you use the machines daily they are very confusing and you have to wait for the only member of staff to help you while she tries to help at 3 other machines and meets and greats.Not a good look natwest
April 2021 by Thanusa Elango
Received really good service by both Michelle and Jenna. One of the best branch we?ve visited and can only speak high of them, they understood my mums need and were nothing but helpful.
April 2021 by Nexus 5
Great bank but with rude customer services .
March 2021 by Arthur Wright
Very polite staff and helpful
