November 2021 by nature cub
Cash machine outside broken so went inside minimal staff on just 2 literally wanted to take out £10 for ticket to get to my chemo appointment and waited 15 mins just for that. Good job I set off early or I'd be missing my appointment
March 2021 by steven yates
I attended this branch today 10am to pay in a business cheque from a customer. As social distancing is in effect a member of staff was vetting customers at the door. She informed me this transaction was not essential and I couldn't enter the bank! I told her it was essential if I as a business man cannot deposit cheques in effect rbs group is closing my and every other business down. She then agreed to take my cheque. However I had to hand it to her and she wrote my details down. She said she would then pay in the cheque. At this stage I have no receipt or prove of any transaction. I have to rely on honesty. I find it totally unacceptable to conduct any banking business literally on the street. RBS are clearly making up there own rules. Government policy is that business should be allowed to operate for the future of this entire nation.
March 2021 by Google Workzone
Probably one of the worst bank in the UK and this branch is even worst.Always long queues while people are waiting to be served the staff inside chilling no awareness of how many elderly customers are in the line to be service.
March 2019 by Simon Hamilton
Absolutely shocking. Three serious mistakes in two months. It is interesting to read that another customer was short-changed as well. Me too. I paid in £6000 yet the cashier with £1000 bundles that had been counted, twice before getting to the bank. The money had not been left unattended and I travelled alone. The cashier started faffing near a bin and was acting shifty then proceeded to count the money that had been in her hand near the bin. Turned up £200 short. I complained immediately to the manager and I was made to feel like a school kid getting a telling off. Whilst I was being berated by the bank manager, I noticed the cashier had disappeared from near the tills so she had time to stash the money. I wonder if it is the same cashier? (Dark hair, fat). Then a few weeks later, I went to pay a business cheque clearly addressed to the business, and somehow the cashier paid it into the wrong account, thankfully though, head office reimbursed me for this one as I had an audit trail. MAKE SURE YOU COUNT YOUR CASH YOURSELF IN FRONT OF THEM BEFORE YOU HAND IT OVER.
March 2019 by daryoush adineh
Brilliant staff and brilliant service at all the time
March 2019 by Jane Conti
Every visit I have to natwest bank in Farnworth take's Soooo long, never have enough staff to deal with customer's, Definitely need's sorting, they need to listen and respect us.
November 2018 by Tony Matthews
I think NatWest is probably the worst bank out of all of them
March 2018 by Northy
I went to Natwest farnworth on my dinner break last tuesday to up my overdraft so I can buy gas cards . I didn't think I would be waiting long as there was only 3 old ladies being served and just aswell as I needed a wee . WELL I was wrong !!, After reading all the leaflets and the bible 3 times I could feel my bladder rupturing inside me. The lady waved me over and said "I'm sorry sir, we're closing now we finish at 16:00". So I had to shuffle out through the door with urine and blood streaming down my legs and was very embarrassed .
November 2017 by Eileen Donald
The staff here are so rude and unhelpful. Can't even apologise for an error on their part (short changed 200 pound in a change order on a Friday night) go for change Wednesday a d they can't check it as it's been checked by 2 staff prior. What a joke. Natwest you need new professional staff in this branch ASAP
September 2017 by AUGUSTIN Constantin
Sweet! The best Bank ever!ð???
September 2017 by Michelle Pennington
Rubbish, opened a account and never got a card. They lost all paper work. Waste of time and custom loss
June 2017 by Andy Benson
I can agree with most people writing a review that the bank is hardly ever open when you need it. Only people that benefits is the staff, 10am - 4pm and closed all weekends - what a cushy job they have, might apply.
January 2017 by Mohammed Khan
By far the worst natwest branch i have been to. Everytime i go it takes 25mins plus to get served. The staff are just not bothered. Needs more cashiers and a big improvement on customer service skills.
