December 2022 by Brownskingirl
I recently opened an account with this bank...and I had trouble setting up my log in details on the app. I went in and I was helped. She was very friendly and explained the different benefits the account and app has. She made me feel important and was more than happy to answer any questions I had or concerns. Thank you very much
July 2021 by Steven Ball
Excellent friendly service under these circumstances of covid 19
July 2020 by Peter Thornley
Massive thanks to Karen for sorting out my online banking.on my phone Brilliant x
September 2019 by Gary brockbank
The only reason I gave 2 star's was the staff. It's the top nobs at the bank you should be mad at, thinking about their massive pension and profit not you or me.
June 2019 by Joanne Whitehead
So slow. Terrible. Merging two banks is such a bad idea. Bad enough when both were open but this is pure torture. Pity that I have to sometimes go in this place as the thought of it is enough to make you cry.
February 2019 by Laura Doyle
I think people are being a little too harsh on this bank, its a small local bank and if it gets busy then unfortunately you are going to have to wait! I visited today and it was quick and easy. Help on offer as soon as I walked through the door but I didn't need it as I was paying in using one of their TWO cash/deposit machines! Support it or lose it!!!
January 2019 by Lizzie Ellen
Wait times are unbelievable, as an RBS customer told to attend this branch as an alternative itâ??s very frustrating. You have no chance if you need to attend on a lunch break, sending a complaint to customer services for rbs and NatWest doesnâ??t make the slightest difference. It is unfair on the customers and staff, this needs to be sorted before we all switch banking providers. And itâ??s also shut all day Wednesday!
January 2019 by Oliver Sherrington
I just had to drive 15 mins to get here (as they closed the nearest branch), only to be met with a queue of 20+ people. People were queuing out the door in 2°C weather. Needless to say, I do not have time to queue for 30-45 mins in order to deposit cheques, so I simply gave up and left.
January 2019 by Hayley Openshaw
Always opens late!! Never opens at 9.30 like it should. 12 people waiting in the queue but yet only one cashier on. Three others can be seen behind the screen. Surely common sense would be to get the queue down first then send staff off to do other jobs!!
November 2018 by Dan Alexander
Really enjoy spending my whole lunch queuing since the RBS was shut down. both Natwest & RBS customers in one shop is never going to work is it. If you're going make sure you have 3hours spare.
October 2018 by Winston Heeley
Inadequate car park for people with walking difficulties but we are fortunate to have a branch in Horwich. I always find the staff helpful but under pressure.
October 2018 by Steve Henson
I've actually grown a beard while waiting to bank a cheque !
August 2018 by Neil Andrew
Slow service & open at the most stupid times.
August 2018 by David Molyneaux
Ridiculous waiting time
May 2018 by alfie birkett
Pretty awful, never open at useful times and slow staff who have no sense of urgency
