November 2022 by Assraf Hossain
Rubbish service
November 2022 by Lun DO
Had a very pleasant contact with the company. There was a mix up with Royal Mail for the Covid Testing Kit, and we were so worried for not getting our test done in time. One of lovely customer service teams Mr Mohamed help us out and get the resolution promptly. Really appreciated the help! Thanks heaps Mohamed.
November 2022 by abdullah desai
Passenger locator reference sent within seconds of completing the booking.Easy step by step instructions were provided.I got my results back within minutes.Very good service. Great value for money.
November 2022 by Krystale Blum
I sent my test result last night and still haven't got my certificate even though I paid for a 6hour guaranteed result ?!!! Almost 9 hours after I'm giving up hope and obviously there isn't any phone number and the email adress they give isn't replying in case of emergency like mine. Now have to find another way to get a rapid result on a Sunday when I thought I could just enjoy the rest of my stay.....
November 2022 by glenda raimond
Ordered LFD tests 19/1 for return to the UK 22/1... Received code straight away then e.mail confirming tests despatched same day. The tests were received 21/1.Did the tests this morning instructions were very easy to understand, took a photo clicked on link completed form and uploaded photo, just got confirmation back with certificate. Excellent service and tests only £5.69 thank you.
November 2022 by OoOo Someone
I received my booking ref after hours of waiting then calling and texting them. They quickly sent it afterwards. The delay was caused by entering the email address in capital letters which makes an error in their system.
November 2022 by Mark Dyson
Excellent service. I turned up half hour early for a PCR test and they saw me straight away. Then I realised I had made a mistake and I wouldn't get my results in time to fly. I got a full refund, including deposit.
November 2022 by Jonathan Riley
In all this mess and anxiety of travel here?s a team that went so so far beyond call of duty. Stuck at airport, traveled for 20 hours to get back in time for son taking off on his gap year to Europe that night,who?d not got confirmation of his test pack and this locator reference. All I had to do was call (it was 4am uk time) , spoke to Mohammed , ?? no probs Mr Riley.. we?ll send again, don?t worry , wish yr son safe flight..?. Guess what.. it all happened in seconds ! Relief all over and just so grateful that at such ungodly hours I could (in that horrible .. will my boy be able to travel or not..) connect with such a super solution focussed bunch! Thank u Pharmaease ! So grateful ! JR
November 2022 by Betta Salvan
Custumer service really poor.I spoke to one of the team which she said is gonna transfer the call and she seems really nice (way better than the other one that she transfered me to) at least she listened to what i had to say and then told me that she couldnt help me. But the rude girl that i got transfered to. Was already giving me attitude. Was shouting and we ended up having a shouting competition and gave me email address. I do understand that icustumer service position it is stressful sometimes, even when the manager is not around but YOUR TONE OF VOICE really matters in custumer service. She was just awgul. As if she couldnt ve harsed in finding a way to help just shouting.
November 2022 by John Adams
First time travelling during the pandemic which I was so apprehensive about! The team at pharmaease made things so easy for me. Regular updates and clear communication at all times. Would definitely use this company again for my covid testing. Awesome job will reccomend to all my family and friends.
November 2022 by Khizar Mahmood
Amazing service. Muhammad was brillant made me feel at ease when i came for my test and was offered a drink as i was nervousDefinitely recommend these guys5 star
November 2022 by Dancing Orchid Floral
Disappointed!I paid for my parents arrival covid test! They never sent me also staff were unhelpful! They also blocked my number to not phone them again!They put me on stressful situation.My worst experience with such a pharmacy.
November 2022 by Mohammed Faisal
Absolutely brilliant service, pleasantly surprised with the cost and speed of delivery for the day 2 test. Will be using for my next trip soon ?
November 2022 by Aisha Asuman
I am grateful for the support Pharmaease gave me to quickly and easily complete my day 2 test. Will definitely recommend 10/10.
November 2022 by Uzi Yun
Courteous and Well mannered from all in the pharmacy. They help wherever they can and answer your calls whenever you need. 10/10 recommend.
