March 2024 by elaine. fallon
Very helpful staff a great choice of products and prices
March 2024 by Gary Roberts
We visited the showroom last week to look for an electric fire for a media wall, we were really impressed with Julie and how she demonstrated what fires they had in stock and how they worked. Julie was very pleasant had great knowledge of the products and didn't pressure us into making any purchase which we loved, we came away to think about it then today phoned and ordered the fire which we liked. I wouldnt hesitate to recommend this company and Julie who was a great help in making our purchase.
March 2024 by Jonathan Morris
Donna at the Fireplace Warehouse Bolton was amazing?super helpful and couldn?t do enough to help us find the right fire
March 2024 by angela hargraves
Thank you to Julie at fireplace warehouse, was a great help , very knowledgeable about their products and helpful with choice without being pushy, delivered as agreed and the fitters were fantastic very professionally and respected our home and left as found ....well apart from new fire .Only negative is their is a delivery cost paid to the store through brought by the fitters who are paid separately
March 2024 by Ron Bailey
Very professional heating engineer did a perfect job, highly pleased.
March 2024 by malcolm campbell
Donna was very knowledgeable and polite In answering our questions and we would not hesitate to use this company again thanks Ann & Malcolm
March 2024 by Mohammed Pandor
So bought a gas fire the shop staff were good and chose to have the fire fitted by there fitter who was not very good as he advised that chimney not right but when I had it checked it was good and passed the safety check the fitter wanted extra £200 to resolve the so called problem and refused to fit the fire so the total cost he wanted was £325 and I found my own fitter who charged £85 and I got a gas safe certificate so the moral is use your own fitter
February 2024 by Sandra Ward
Been and ordered my new fire and fireplace from Bolton showroom was helped by Donna. Amazing service couldn't do enough for me answered all my questions and looking forward to having my new fire fitted ?
February 2024 by Daniel Smith
Donna was brilliant in helping me choose a fireplace suitable for a new media wall. Good choice of products and competitive prices.
February 2024 by Debbie Rowlands
Excellent service and advice from Donna. Recently purchased another fire from here after moving house, 3rd time using the company and would highly recommend.
February 2024 by Mark Roscoe
Donna at Bolton store was so helpful in choosing our perfect Fire Place. We were well informed and everything went really smoothly, as well as the perfect installation by Steve Dewhurst. We really couldn?t be happier. Thank you
October 2023 by R Whittaker
Really helpful both in shop and via chat messages.We ordered an electric fire
October 2023 by Hazel Court
They offer a good wide range off fires and are good value for money Donna Lowe is warm and friendly and make you feel comfortable and nothing is to much trouble for her she goes that extra mile answers any questions you want to no and make absolutely sure that you are satisfied with your purchase before leaving I couldn?t wish for anything more thank you so much Hazel
October 2023 by John French
Nice place plenty of choice staff very helpful
July 2023 by Anne-Marie
Ordered and paid for a new fire. Staff said they would arrange the gas fitter on the day the fire was delivered. No gas fitter arrived because Fireplace Warehouse (FPW) staff member forgot to arrange it! Then the fire surround was the wrong one and marked. Visited FPW with the wrong surround; informed manager off for two weeks. Also, informed FPW closing for two weeks so won't get a replacement until the end of August!! My advice; pay monthly once you get the goods you ordered! Poor service & poor customer service.