June 2023 by Jav
Awful location. No decent parking nearby and have to pay.Wish they never closed the Derby street branch.
June 2023 by Eleni St
Worst customer service ever!On May 27th, I applied for a debit card renewal, as my previous card had been expired. Still haven?t received one until today, June 20th!!! I had to travel to Bolton brunch and make a request for the card to arrive there.At first, my request was declined by an employee, who was really rude by the way, and insisted that I should speak with Royal Mail?s customer service. After many delegations, I managed to consult with the brunch manager and my request was finally accepted.Still haven?t received a call to pick up my card though?Try to avoid this bank people..
April 2023 by Chris Pritchard
Brilliant
January 2023 by Bankrolls
Not bad but you have to ?order £50 notes? other banks have them ready.
January 2023 by Chris Beardall
I find it hard reading the negative comments, I?ve been in several times and they couldn?t do enough for me . Fantastic service tsb
September 2022 by Zaynab Oloyede
I booked an appointment to apply for additional products, I asked and confirmed all the required documents that I would need over the phone, I took a cab there on the appointment date with all the documents and I was told I would need something else, and ?apologies? that the person I spoke to misinformed me.I asked to go home and return with the missing document on the same day, you?d think they?ll be more accommodating since the missing requirement was caused by their misinformation, and especially because I called beforehand to ensure I had all the necessary documents. Nope. I was told I would have to book another appointment for another day just to drop that one document in.Spend additional resources (time, money, energy) for their own misinformation.No scanned copies accepted! In 2022!The Biggest Thumbs Down! ??
September 2022 by Zaynab Oloyede Ishola
I booked an appointment to apply for additional products, I asked and confirmed all the required documents that I would need over the phone, I took a cab there on the appointment date with all the documents and I was told I would need something else, and ?apologies? that the person I spoke to misinformed me.I asked to go home and return with the missing document on the same day, you?d think they?ll be more accommodating since the missing requirement was caused by their misinformation, and especially because I called beforehand to ensure I had all the necessary documents. Nope. I was told I would have to book another appointment for another day just to drop that one document in.Spend additional resources (time, money, energy) for their own misinformation.No scanned copies accepted! In 2022!The Biggest Thumbs Down! ??
April 2022 by Ron Bailey
Photos 11 months old!
March 2022 by Dorothy Murphy
Oh dear. I went in the new TSB today and immediately on entering wanted to turn down the volume on my hearing aids because the chatter and general hub hub was so unbearably loud, however, can you believe it I'd forgotten to wear them? What is it like to work in there all day? Absolutely earsplitting noise. Needless to say I shall arrange another Direct Debit then today will be my first and last visit to the new branch.
November 2021 by WILLIAM FIELDING
To log in and get a damaged card replaced it would be sooner to go to the moon and back and still could not order one.
October 2021 by Rizwan Ulhaq
Would give 0 star if possible worst customer service tsb in bolton Town centre
July 2021 by Muhammad Idrees
I have waited half hour but they not serve one customer very very poor service and outside was -2 degrees.
July 2021 by martin wilcox
Its a good place to your information you need.QUICKLY.
July 2021 by Nexus 5
Nice and quiet . But Need to be better
July 2021 by Shirley Rookes
Very knowledgeable. Helpful and friendly.
