March 2024 by Jack Shenton
Wasted my wife's trip today because she was 10 minutes late due to traffic. We won't be paying the wages of your lazy rude staff again. Should've gone to SpecSavers.
February 2024 by H Dedat
Im not one to usally change services or brands that I use. Im usually loyal to the same companies and brands ive used for years but ive had to change my opticians. They used to offer a really good service and were very friendly. These day, the staff seem to really not want to be there. They are intimidating and not friendly at all, no smiles, no friendly welcome, nothing. I had an appointment a while back for contact lenses and these contact lenses were the wrong prescription which I couldn't see through, they also irritated my eyes and gave me headaches. I had an eye test done a couple weeks ago from another optician as this was organised through work and so I didn't need an eye test but needed an appointment for these contact lenses that were hurting me. I was called the day before the app and questioned why I booked a contact lense app when I needed an eye test instead. The lady on the phone wasn't very friendly and I had to explain why I didnt need an eye test. I still then received emails telling me I needed to book an eye test. When I arrived at the appointment the three members of staff at reception were very rude with attitudes. One of the MOS asked me which opticians I had my eye test at and when answering she replied with well I don't know where that is because I'm not local. Well why did you ask then?? They have also become very expensive compared to other opticians for a crappier service. There are so many other opticians that offer a friendlier much better service that are waay cheaper. Other opticians try to build a rapport with their customers which these opticians dont bother doing. Previously they have had a tendancy to bully you into their choice of glasses (which I respect a professional opinion but at the end of the day is a personal choice!) and unsurprisingly they always choose an expensive frame. Don't bother with these opticians, total waste of time and your bank account will thank you for it. I should have changed opticians a long time ago.
November 2023 by carol stephenson
Very good very excellent staff
August 2023 by Leoni Critchley
Told me everything I needed to know
August 2023 by MB Sm
Great experience. Zaira was great. Professional, knowledgeable and friendly
May 2023 by oby gerald
Staff was so courteous, explained all the various plans they had clearly and were knowledgeable.
April 2023 by John Michael
Amazing manager! Customer service skills absolutely boss. I felt really weird about going to find out how blind I was and she was really good. Stayed later to finish our order aswell
April 2023 by Yunus Jiva
Excellent Optitian, Zaira Ayub. Helped me chose contact lenses and frames. Excellent advice.
January 2023 by John Hardman
I had broken my specs and needed them to drive home to London. The ladies helped me out with a temporary repair.Thanks to the ladies involved especially the one that damaged her nail.Thanks ladies!
January 2023 by Anna Wallace
Really appreciated having all of my eye exams done by women - made me feel a lot more comfortable. Next time I need an eye exam here, I will request an appointment with female optometrist. Really happy to be able to spread my payment over 23 months. Wonderful customer service all round and looking forward to my glasses arriving!
December 2022 by Angela Twemlow
I went into vision express hoping they could help and I truly wasn?t disappointed the lady I saw was very helpful and made me feel at ease straight away bringing me a few frames to try was brilliant with a lovely smile the lady?s name is Nikki and is a credit to the company I will be picking my glasses up in about two weeks and will definitely go back for future appointments
October 2022 by Kim Mcintyre
I've just collected my new specs and am really pleased with the service I received from Naz who tested my vision, Anisha & Nikki who fitted my glasses and Zhina for her help on eye infections. They were friendly, efficent while still being professional.
October 2022 by Janet Cox
From the eye test to the glasses choosing and the fitting - everything was wonderful.All the staff were very helpful, professional and patient.Thanks to Maria, Asma and Awisha and of course the excellent optician.
October 2022 by nav
i went the other day this man called Zayan i think it was served me helped me book an appointment. very nice and helpful at vision express Bolton.
September 2022 by Jamie Belton
An excellent service from start to finish very professionally and i knew exactly what I was expecting as to how i was feeling no hard sales whatsoever as was felt at ease all throwout a very happy customer and i would highly recommend definitely 5 stars ?
