January 2024 by Kevin Dillon
Very pleasant and welcoming service which was very efficient on time. The optician was excellent with her advice and explanation and the staff were very helpful everything was very satisfactory
January 2024 by Pete Collinge
Very good service by the Bramhall Boots opticians for my eye test.I was sent reminders via text prior to the appointment.Great service ?
January 2024 by Bernie Brooks
Paul and his team were very helpful, professional and made me feel very welcome and a valued customer.
December 2023 by Ben Dawson
An excellent and very comprehensive eye examination. Great advice given regarding my change to varifocal lenses.
December 2023 by Steve Mannion
Excellent staff ,very friendly and professional.
November 2023 by Graham Gilman
Excellent treatment.
November 2023 by Sarah Turner
Very professional service. Friendly and welcoming reception staff. Whole appointment was very efficient. Excellent optician. Couldn?t fault the service I received.
November 2023 by Rosemary Medrala
I walked in, off the street, and was taken care of. The eye specialist was knowledgable and the medication she advised was very useful. The receptionist spent a long time booking me in.
November 2023 by Julia Bowden
I have been going here for years and there is now a new owner after George M retired. The staff are just as great and are keeping up the high standards with a personal and thorough service. Definitely recommend.
November 2023 by Helen Turner
All the staff were knowledgeable, efficient and pleasant.
July 2023 by lee martin
Great experience a couple of days ago, taking an elderly relative for a check up and subsequently three pairs of glasses. Very well attended to by both Sally the Optician, who was warm and friendly , and subsequently Salma the dispenser , who was friendly, funny and professional in equal measure . It was reassuring service and communicating face to face could catch on . I?m happy to recommend this store
August 2022 by Rick Moss
I had an eye test here for the renewal of a Class 2 medical. It revealed a significant change in my prescription, so I had my glasses re-glazed (elsewhere). The new lenses were terrible, really blurry. I complained to the seller, who apologised and re-made the lenses. Still awful. The reason? The prescription from Boots was miles out. A pretty basic failing for an optician I think!
February 2022 by Olivia Leathley
So I don?t actually think I?ve ever left a negative review before so it clearly takes a LOT to set me off for a start!I?ve been trying to get the correct prescription for ten months now. I had 3 appointments that I was told were scheduled only to turn up and find out the were either telephone consultations or that they weren?t even on the system. I ended up having a telephone consultation with an optometrist who was in a room 3 metres away?! On two occasions lenses were said to have been ordered and they weren?t, causing me to have to call and chase up. Finally got a new pair of glasses that were so uncomfortable I couldn?t wear them, took them in to be adjusted, they did a bit and they were still digging into my head and they said ?sorry you?ll just have to wear them in.?I was told to go on the reward scheme to get half off my glasses (great right?) so I was waiting until my lens prescription was correct only to then be told I?d have to be on the scheme for 3 months before I could Then get new (comfortable!) glasses.My contact lens prescription is still not correct, and I decided to call Head Office to explain the situation as I felt they should give me a discount or gesture of goodwill- just Something to make up for all the mistakes. I rang the branch to check on my lenses- only to find they had been put ON HOLD because I?d had the audacity to make a complaint.The manager refused to uphold the discount and gesture given to me by head office, instead only offering 10% off my glasses.Ended up in tears in the reception because my prescription (for those who understand) is almost -6. Still can?t see. Still don?t have glasses that fit. Still don?t have correct lenses. Fuming doesn?t even cover it.
November 2021 by Andi Roche
I'm currently on a contac lens trial that should be free according to head office. But they have charged me £35 .I thought it was a bit odd at the time but never questioned it.I shall be going back for a refund..
October 2021 by Meng Tian
I could have give them 0 star if it is possible.My wife has booked a contact lenses trial appointment with them and when they booked the appointment they never mentioned that the appointment charges. When my wife turned up for the appointment the staff insisted that it charges £35 and even if my wife decided to skip the appointment it is still chargeable because the appointment is already booked. They explained their terms and conditions about why they charge for contact lenses trial appointment, but they never stated any of those terms and conditions while my wife booked the appointment with them through phone call.We wouldn't recommend anyone use their service.
